Summary
Overview
Work history
Education
Skills
Timeline
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Maria Thompson

Bishop Auckland,Durham

Summary

I’m a technically driven professional with a background in Computer Science and over 5 years of experience combining business operations with customer service support. I thrive in fast-paced environments where smooth communication, reliable tech, and great service all need to work together.


Recently, I’ve focused on supporting hybrid events and meetings—troubleshooting AV setups, managing video conferencing systems and conferencing tools, and ensuring flawless execution from event planning through to delivery. I enjoy being the go-to person when things need to “just work.”


I’m passionate about using technology to create seamless experiences that support people and drive success. In my personal time, I enjoy app development, experimenting with new ideas and building projects that challenge my skills.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work history

Office Team Lead

Rapport at Accenture
Newcastle upon Tyne, Northumberland
09.2023 - Current
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Set office policies and procedures to keep team members coordinated.
  • Delivered new hire training and mentored established staff on company processes and procedures, maximising compliance and consistency.
  • Conducted individual appraisals of 5 team members, set KPI targets, and devised professional development plans to improve staff performance.

Assistant Store Manager

Hollister Co.
Newcastle upon Tyne, Northumberland
08.2019 - 08.2023
  • Driving overall business success by improving store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
  • Lead in recruiting, hiring and onboarding store staffing from seasonal hiring to anticipating store needs and in ensuring staffing schedules meets business needs.
  • Developed creative and innovative visual merchandising solutions to support sales growth.
  • Upheld positive and proactive approach to challenges, increasing store sales year-on-year, exceeding KPI targets within deadline expectations in a fast-paced environment.

Education

Bachelor of Science - Computer Science with Web Development

Northumbria University
Newcastle upon Tyne, NET
09.2016 - 05.2019

Skills

Technical Skills

  • HTML, CSS, PHP, Javascript
  • Currently Learning Java
  • Git, Github, Command Line


Software

  • Microsoft office; Excel, Outlook, PowerPoint, Word, VSCode, Intellij IDEA


Soft Skills

  • Time Management
  • Team leadership
  • Strong communication
  • Event Planning
  • Recruiting and Interviewing
  • Problem Solving
  • Training and Development
  • Data Analysis in stock trends


Timeline

Office Team Lead

Rapport at Accenture
09.2023 - Current

Assistant Store Manager

Hollister Co.
08.2019 - 08.2023

Bachelor of Science - Computer Science with Web Development

Northumbria University
09.2016 - 05.2019

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Maria Thompson