Maria Thompson
Bishop Auckland,Durham
Summary
I’m a technically driven professional with a background in Computer Science and over 5 years of experience combining business operations with customer service support. I thrive in fast-paced environments where smooth communication, reliable tech, and great service all need to work together.
Recently, I’ve focused on supporting hybrid events and meetings—troubleshooting AV setups, managing video conferencing systems and conferencing tools, and ensuring flawless execution from event planning through to delivery. I enjoy being the go-to person when things need to “just work.”
I’m passionate about using technology to create seamless experiences that support people and drive success. In my personal time, I enjoy app development, experimenting with new ideas and building projects that challenge my skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Office Team Lead
Rapport at Accenture
Newcastle upon Tyne, Northumberland
09.2023 - Current
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Set office policies and procedures to keep team members coordinated.
- Delivered new hire training and mentored established staff on company processes and procedures, maximising compliance and consistency.
- Conducted individual appraisals of 5 team members, set KPI targets, and devised professional development plans to improve staff performance.
Assistant Store Manager
Hollister Co.
Newcastle upon Tyne, Northumberland
08.2019 - 08.2023
- Driving overall business success by improving store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Lead in recruiting, hiring and onboarding store staffing from seasonal hiring to anticipating store needs and in ensuring staffing schedules meets business needs.
- Developed creative and innovative visual merchandising solutions to support sales growth.
- Upheld positive and proactive approach to challenges, increasing store sales year-on-year, exceeding KPI targets within deadline expectations in a fast-paced environment.
Education
Bachelor of Science - Computer Science with Web Development
Northumbria University
Newcastle upon Tyne, NET 09.2016 - 05.2019
Skills
Technical Skills
- HTML, CSS, PHP, Javascript
- Currently Learning Java
- Git, Github, Command Line
Software
- Microsoft office; Excel, Outlook, PowerPoint, Word, VSCode, Intellij IDEA
Soft Skills
- Time Management
- Team leadership
- Strong communication
- Event Planning
- Recruiting and Interviewing
- Problem Solving
- Training and Development
- Data Analysis in stock trends
Timeline
Office Team Lead
Rapport at Accenture
09.2023 - Current
Assistant Store Manager
Hollister Co.
08.2019 - 08.2023
Bachelor of Science - Computer Science with Web Development
Northumbria University
09.2016 - 05.2019
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