Maria Szydlik

Highly organised and detail-oriented professional with extensive experience in administrative support within the NHS. Responsible for creating and managing duty rotas for over 90 clinical and non-clinical staff across two rehabilitation wards using E-Roster and ESR systems. Provide comprehensive PA support to the senior clinical team, including managing schedules, coordinating meetings, and handling correspondence.

Key responsibilities include supporting recruitment processes—updating job descriptions, shortlisting candidates, and preparing interviews—as well as line management of a small administrative team. This involves rota oversight, sickness monitoring, mandatory training compliance, and performance appraisals. Proficient in Microsoft Office Suite, ESR, CRM systems, and other NHS IT platforms. Known for strong communication skills, multitasking ability, and a proactive approach to supporting team goals. Eager to embrace new challenges and take on additional responsibilities.

• Assisted in coordinating daily schedules and meetings for team members.
• Supported project management efforts by maintaining documentation and tracking progress.
• Contributed to data entry and database management for accurate record-keeping.
• Facilitated communication between departments to ensure smooth workflow.
• Organized materials and resources for meetings and training sessions.
• Managed inventory levels of office supplies, ensuring availability for staff needs.
• Collaborated with team members on special projects to enhance operational efficiency.
• Conducted research to support decision-making processes within the organization.
• Entered data, generated reports, and produced tracking documents.
• Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
• Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.

• Coordinated patient admissions and discharges, ensuring efficient workflow within the department.
• Managed appointment scheduling, optimizing staff resources and minimizing wait times for patients.
• Maintained accurate patient records using electronic health record systems, enhancing data accessibility for healthcare providers.
• Assisted in communication between medical staff and patients, facilitating clear understanding of treatment plans and procedures.
• Supported inventory management by monitoring supplies and placing orders to ensure availability of essential materials.
• Trained new clerks on departmental protocols and software applications, fostering a collaborative work environment.
• Implemented process improvements that streamlined administrative tasks, increasing overall operational efficiency within the ward.
• Collaborated with multidisciplinary teams to enhance patient care coordination and promote positive health outcomes.
• Organized paperwork for doctors, nurses, and patients.
• Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
• Documented latest information in computer system and printed paperwork.
• Stored and retrieved permanent records on daily basis.
• Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
• Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
• Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
• Supported office staff and operational requirements with administrative tasks.
• Filled out records, staffing sheets, and patient documents.
• Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
• Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.

• Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
• Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
• Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
• Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.

• Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
• Developed and implemented strategic initiatives to enhance patient care services.
• Managed budgeting processes, optimizing resource allocation across departments.
• Collaborated with department heads to identify areas for operational improvement.
• Led staff training programs, fostering a culture of continuous professional development.
• Established protocols for quality assurance, enhancing overall patient satisfaction scores.
• Analyzed performance metrics to inform decision-making and improve efficiency.
• Coordinated stakeholder engagement efforts, strengthening community partnerships and outreach programs.
• Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
• Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
• Spearheaded complex projects such as facility renovations or technology upgrades, ensuring successful completion on time and within budget constraints.
• Established strong relationships with local organizations and community leaders to foster partnerships beneficial to both parties involved.
• Reduced operational costs through the implementation of efficient resource allocation strategies.
• Organized, directed and coordinated medical and health services according to organizational policies and goals.
• Strengthened interdepartmental collaboration by facilitating regular meetings among key stakeholders throughout the organization.
• Oversaw regulatory compliance measures across various departments, ensuring adherence to laws governing healthcare organizations at all levels of operation.
• Evaluated employee performance regularly, offering constructive feedback designed to support improvement where needed.
• Acted as liaison among governing boards, medical staff and department heads.
• Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Managed administrative processes to enhance operational efficiency within healthcare settings.
• Coordinated scheduling and appointments for multidisciplinary teams, ensuring timely patient care services.
• Streamlined documentation workflows, improving accuracy and reducing processing times for patient records.
• Developed training materials for new staff, fostering a culture of continuous learning and support.