Maria Soparla
Limehouse,London
Summary
Motivated and adaptable hospitality professional with over 5 years of experience in customer service and team supervision. Known for a strong “can-do” attitude, excellent problem-solving skills, and the ability to perform under pressure. Dedicated to driving team performance, achieving business goals, and contributing to the long-term company vision. Skilled at creating clear action plans when targets are not achieved to ensure continuous improvement.
Overview
6
6
years of professional experience
4047
4047
years of post-secondary education
Work history
Assistant hotel manager
Whitbread PLC
, London
01.2023 - Current
- Progressed from Team Member to Duty Manager (2024), then to Assistant Hotel Manager (2025)
- Created and managed staff rotas using flex labour principles
- Responsible for Worksafe compliance, drink stock control, and placing orders
- Managed Opera hotel system for check-ins, group bookings, and reporting
- Worked hands-on during breakfast service (self-service), dinner, and bar operations
- Maintained Health & Safety compliance and conducted risk assessments
- Completed self-audits and passed four NSF audits
- Held 1-to-1s and team meetings; addressed absences, and performance issues
- Communicated clearly with kitchen and housekeeping departments
- Actively contributed to achieving the business vision and developed action plans to meet targets
- Carried out thorough investigation procedures in cases of reported misconduct or rule violations by inmates
Kitchen chef
Yo! Sushi
, London
11.2021 - 06.2022
- Prepared sushi and hot food according to company specifications
- Maintained kitchen cleanliness and reduced food wastage
- Supported Front of House operations while following food safety regulations
Supervisor
Poundland
, London
04.2021 - 11.2021
- Monitored employee attendance records for maintaining discipline within the team
- Delegated tasks appropriately, achieved balanced workload among team members
- Oversaw inventory management to avoid any shortage or excess stock issues
Bartender
Private Bar
, Romania
07.2019 - 02.2021
- Managed drink stock and opening/closing procedures
- Delivered excellent customer service and resolved complaints
- Managed cash register accurately, reducing discrepancies at end of day reconciliation.
Education
A-Levels - IT & Maths
National College of IT ‘Spiru Haret’
RomaniaHospitality Supervisor - Level 3 -
Lifetime
LondonSkills
- Leadership & Team Management
- Customer-Focused Service Delivery
- Business Vision & Goal Achievement
- Action Planning & Target Monitoring
- Stock Control & Ordering
- Labour Planning (Rota Scheduling)
- Complaint Handling & Conflict Resolution
- Opera PMS System (Hotel Operations)
- Food Hygiene & Safety
- Risk Assessments & Audits
- Upselling & Revenue Growth
- Communication & Problem Solving
Timeline
Assistant hotel manager
Whitbread PLC
01.2023 - Current
Kitchen chef
Yo! Sushi
11.2021 - 06.2022
Supervisor
Poundland
04.2021 - 11.2021
Bartender
Private Bar
07.2019 - 02.2021
A-Levels - IT & Maths
National College of IT ‘Spiru Haret’
Hospitality Supervisor - Level 3 -
Lifetime
Similar Profiles
Priyanshu PatelPriyanshu Patel
Waiter at Whitbread PLCWaiter at Whitbread PLC
Scott HoultonScott Houlton
General manager at Whitbread PLCGeneral manager at Whitbread PLC
Amrita KumalAmrita Kumal
Houskeeping Manager at Whitbread PLCHouskeeping Manager at Whitbread PLC
AIDA KARAIAIDA KARAI
Speech and language teaching assistant at Phoenix schoolSpeech and language teaching assistant at Phoenix school
SUKHPREET KAURSUKHPREET KAUR
Hospitality Team Member at JW MarriottHospitality Team Member at JW Marriott