Summary
Overview
Work history
Education
Skills
Timeline
BusinessAnalyst

MARIA SEYMOUR

Theale,Berkshire

Summary

Customer-focused leader with extensive experience in team management, stakeholder engagement, and delivering service improvements in a regulated utility environment.

Currently providing dedicated support to the Developer Services Transformation programme in a Business Lead capacity, stepping away from my permanent role as Network Growth Design Manager.

Applying technical expertise, operational insight, and collaborative leadership to support the delivery of change initiatives. Known for translating complex processes into clear, customer-focused solutions, fostering high-performing teams, and driving continuous improvement.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Network Growth Design Manager

Thames Water
Reading
08.2019 - 08.2025
  • Providing dedicated support to the Developer Services Transformation programme in a Business Lead capacity, stepping away from my permanent role, coordinating activity, maintaining delivery momentum, and acting as the link between project teams and operational functions.
  • Contributing operational knowledge, customer journey insight, and process mapping expertise to help shape initiatives aimed at improving DMEX performance.
  • Supporting the development of business cases and ensuring proposed changes are practical, customer-focused, and compliant with regulatory commitments.
  • Led design teams to create robust water network solutions, supporting customers throughout their connections journey.
  • Ensured adherence to service levels, regulatory compliance, and health and safety.
  • Managed project delivery in collaboration with Water UK and OFWAT, implementing new charging structures and adoption codes.
  • Delivered H&S process improvements supporting Thames Water’s 'Zero incidents, Zero Harm' vision.
  • Aligned the Services and Mains Design Teams under a shared purpose and vision, introducing cross-training and development opportunities, improving quality through knowledge sharing, enabling career progression between teams, increasing flexibility to manage peak workloads, and enhancing staff retention.

Mains Design Team Leader

Thames Water
Reading
10.2018 - 07.2019
  • Led design teams to deliver robust water network solutions while ensuring compliance with service levels, regulations, and safety standards.
  • Implemented improvements to customer service journey and operational efficiency.
  • Improved Water UK and DMeX Quantative compliance by 62% and 67% respectively.
  • Reduced team headcount by 15% and overtime by 60% without compromising delivery quality.


Service Design Team Leader

Thames Water
Reading
11.2017 - 09.2018
  • Managed service delivery from enquiry to completion, maintaining regulatory compliance, cost efficiency, and safety standards.
  • Contributed to business strategy and structure by identifying process and resource allocation improvements.
  • Set and monitored KPIs to drive consistent team performance.

Education

A-Levels - International Baccalaureate Program

Katedralskolan
09.1997 - 06.2000

Skills

  • Customer journey improvement
  • Stakeholder influence
  • Collaboration
  • Business case development support
  • Data-informed decision-making
  • Leading high-performing teams
  • Effective communication
  • Time management
  • Project planning
  • Continuous improvement mindset
  • Regulated utilities experience

Timeline

Network Growth Design Manager

Thames Water
08.2019 - 08.2025

Mains Design Team Leader

Thames Water
10.2018 - 07.2019

Service Design Team Leader

Thames Water
11.2017 - 09.2018

A-Levels - International Baccalaureate Program

Katedralskolan
09.1997 - 06.2000

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MARIA SEYMOUR