Maria Saukhina
North Wembley
Summary
Dedicated and proficient administrative professional with extensive experience in front desk operations and customer service excellence. Adept at managing administrative support tasks, including document organisation, appointment scheduling, and office supply maintenance. Demonstrates strong communication skills in both English and Russian, ensuring clear and courteous interactions with clients, staff, and visitors. Excels in multitasking and time management, effectively handling reception duties, emails, and event coordination. Proficient in Microsoft Office Suite and scheduling software, with a proven track record of improving customer satisfaction through proactive problem-solving.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Front-of-House Assistant
Stirling Hotel Services Ltd
Stirling, UK
06.2023 - 09.2024
- Delivered high-quality front-desk services by greeting visitors, answering phones, and responding to guest inquiries.
- Managed reception during large-scale events, ensuring guests were directed appropriately and all queries were resolved in a timely manner.
- Maintained up-to-date visitor logs and appointment schedules, ensuring smooth coordination between guests and event organizers. Developed strong customer relationships by addressing client needs quickly and professionally.
Legal Counsel
Paritet Group of Companies
Kaliningrad, Russia
01.2014 - 10.2020
- Acted as the first point of contact for clients, managing calls, appointments, and client inquiries.
- Streamlined communication between clients and the legal team, ensuring all meetings and appointments were scheduled efficiently.
- Provided exceptional customer service by explaining complex legal processes in an understandable way, ensuring client satisfaction.
Aerial Gymnastics Instructor
Aerial Gymnastics Club "Balance"
Kaliningrad, Russia
03.2019 - 08.2020
- Managed class schedules and coordinated events, showcasing excellent organizational and time management skills.
- Built positive relationships with participants, ensuring clear communication and handling administrative duties such as booking classes and organizing group sessions.
Education
Master's Degree in Psychology -
University of Stirling
09.2023 - 09.2024
Bachelor in Law - undefined
Immanuel Kant Baltic Federal University
09.2005 - 05.2009
Skills
- Customer Service Excellence: Friendly and professional handling of client and visitor inquiries
- Front Desk Operations: Efficiently managing front-of-house duties including phone systems, visitor logs, and scheduling
- Administrative Support: Proficient in organizing documents, booking appointments, and maintaining office supplies
- Communication: Strong verbal and written communication skills, interacting with staff, clients, and visitors in a clear and courteous manner
- Multitasking & Time Management: Skilled at handling multiple tasks simultaneously, such as managing reception, emails, and coordinating events
- Team Collaboration: Works effectively with colleagues and supports team efforts to ensure a smooth office environment
- Software Proficiency: Microsoft Office Suite (Word, Excel, Outlook), email systems, and scheduling software
- Problem Solving: Quickly and efficiently addressing client concerns, improving customer satisfaction
- Office Software: Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Multilingual: Fluent in English and Russian
- Problem Solving: Proactive in resolving client issues, ensuring customer satisfaction
- Event Coordination: Supporting event setups, ensuring seamless guest experiences
Custom
- Disability Awareness and Wellbeing Training
- Aerial Gymnastics Instructor Certification, Airdance Circus Center
- Professional Development in Diversity and Equity
Timeline
Master's Degree in Psychology -
University of Stirling
09.2023 - 09.2024
Front-of-House Assistant
Stirling Hotel Services Ltd
06.2023 - 09.2024
Aerial Gymnastics Instructor
Aerial Gymnastics Club "Balance"
03.2019 - 08.2020
Legal Counsel
Paritet Group of Companies
01.2014 - 10.2020
Bachelor in Law - undefined
Immanuel Kant Baltic Federal University
09.2005 - 05.2009
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