Maria Rose Charles
Londonderry
Overview
6
6
years of professional experience
Work History
Clerical Officer
Waterside Health Centre , WHSCT (HSC)
Londonderry, Northern Ireland
01.2025 - Current
- Filing, scanning, and uploading patient documents to electronic medical records; processing incoming and outgoing correspondence (letters, reports, emails); registering new patients and updating patient records accurately; data entry; and maintaining confidential records in line with GDPR and NHS policies.
- Sorting and distributing post. Supporting clinical staff with administrative tasks. Patient support. Dealing with patient queries in person, by phone, or in writing. Booking appointments, tests, and follow-ups as required. Signposting patients to appropriate services or staff members. Handling requests for prescriptions, medical reports, and test results (according to practice procedures).
- Liaising with GPs, nurses, and other healthcare professionals.Communicating with hospitals,community services, and external organisations.Working as part of a multidisciplinary team to support patient careConfidentiality & Compliance.
- Maintaining strict patient confidentiality at all times, adhering to NHS policies, practice protocols, and data protection regulations, and ensuring accurate and timely record-keeping. Providing day-to-day clerical support to the community or district nursing team. Typing and processing correspondence, referrals, and clinical documentation.
- Scanning, filing, and updating patient records on electronic systems.Maintaining accurate patient and service databases.Managing post, emails, and internal communications.Acting as a point of contact for patients, carers, and healthcare professionals
- Handling telephone calls and messages, prioritising and passing on information appropriately. Booking clinics, home visits, and appointments for community staff. Supporting the coordination of caseloads and staff diaries. Liaising with GPs, hospitals, social services, and other community teams.
- Supporting multidisciplinary team communication.Assisting with meeting arrangements and minute-taking where required.Maintaining strict confidentiality of patient information.Ensuring compliance with NHS policies, data protection, and information governance standards.Reporting issues or concerns according to Trust procedures
- Creating, updating, and maintaining staff rosters on the Trust’s e-rostering system (e.g. Allocate / HealthRoster).Ensuring rosters meet service requirements, skill mix, and safe staffing standards.Managing annual leave, sickness, study leave, and other absences on the system.Supporting managers and team leaders with roster planning and adjustments
- Monitoring roster compliance with Working Time Regulations, Trust policies, and contractual rules.Producing roster reports, staffing data, and exception reports as required.Identifying and escalating staffing gaps or issues to relevant managers.Maintaining accurate and up-to-date staff records
- Monitoring and recording staff sickness, absence, and return-to-work data.Maintaining accurate attendance records on HR and e-rostering systems.Triggering attendance reviews in line with Trust policies.Supporting managers with attendance management processes and documentation
- Maintain and update e-procurement systems, ensuring product and supplier catalogues are accurate and fit for purpose.Create, upload and manage electronic supplier catalogues to support requisitioning.Administer system setups such as user access profiles, approval hierarchies and delivery locations.Participate in system upgrades, acceptance testing and documentation updates.
- Act as point of contact for staff using e-procurement systems — responding to queries, troubleshooting issues, and helping users improve their understanding of the tools.Develop and provide training sessions, user guides and support materials to enable effective use of e-procurement.
- Produce management information, performance reports, dashboards and data analysis to support procurement decisions.Monitor ordering activity and compliance with procedures; flag issues for process improvement.Maintain contract and catalogue records in line with standards (e.g., transparency guidelines
OT Practitioner & Chemo Practitioner(RN)
Altnagelvin Hospital ,WHSCT(HSC)Northern Ireland
Londonderry, Northern Ireland
09.2019 - 12.2025
- The Operating Theatre Practitioner is responsible for delivering safe, high-quality perioperative care to patients undergoing surgical and invasive procedures. The role involves working collaboratively with surgeons, anaesthetists, and the wider multidisciplinary team in anaesthetic, scrub, and circulating roles to ensure efficient theatre operations and optimal patient outcomes.Key Responsibilities
Perioperative Care - Prepare the operating theatre, equipment, instruments, and supplies prior to procedures. Maintain a safe, clean, and sterile environment in accordance with infection control policies. Assist in patient positioning, preparation, and transfer before, during, and after surgery. Anaesthetic support. Assist the anaesthetist during induction, maintenance, and recovery from anaesthesia. Prepare and check anaesthetic equipment, drugs, and monitoring devices.
- Monitor patient safety and respond appropriately to changes in patient condition. Scrub role: prepare sterile instruments and equipment for surgical procedures, maintain aseptic technique throughout surgery, and anticipate surgical needs by efficiently providing instruments and materials to the surgeon. Circulating/floor role: coordinate activities within the operating theatre.
- Ensure availability of required equipment, implants, and supplies. Maintain accurate documentation and communicate effectively with the surgical team. Patient safety and quality. Adhere to surgical safety checklists and organisational protocols. Identify and manage risks, incidents, and equipment issues promptly. Participate in audits, quality improvement initiatives, and continuing professional development.
- The Operating Theatre Practitioner (Clerical) provides comprehensive administrative and clerical support to the operating theatre department, ensuring smooth coordination of surgical schedules, accurate documentation, and effective communication between multidisciplinary teams. The role supports safe, efficient, and well-organised theatre operations. Key Responsibilities: Maintain and update operating theatre schedules, lists, and case records; prepare, file, and manage patient documentation in accordance with confidentiality and data protection policies; enter and update patient, procedure, and theatre data in hospital information systems. Coordination & Communication: Act as a point of contact between surgeons, anaesthetists, theatre staff, wards, and support services; coordinate theatre bookings, changes, cancellations, and emergency cases.
- Communicate schedule updates clearly to relevant departments. Records and Documentation: Ensure accurate preparation and completion of theatre registers, logbooks, and reports. Assist with consent form tracking and preoperative documentation checks. Support audit, quality improvement, and reporting requirements. Resource and Workflow Support: Assist with tracking theatre utilisation, equipment requests, and supply documentation. Support stock records, instrument tracking logs, and service requests. Escalate administrative issues that may impact theatre efficiency. Compliance and Quality: Follow hospital policies, infection control guidelines, and theatre protocols. Maintain confidentiality, professionalism, and accuracy at all times. Participate in training and departmental meetings as required.
Prepare, maintain, and organize chemotherapy patient records and files.Enter and update treatment details, appointments, and clinical data in hospital systems
Assist in preparing chemotherapy charts, treatment schedules, and documentation Scheduling & Coordination.Schedule chemotherapy sessions, follow-up visits, and investigations.Coordinate with oncologists, chemotherapy nurses, pharmacy, and laboratory services.Inform patients of appointment dates, changes, and instructionsDocumentation & Records
Ensure completeness of consent forms, treatment orders, and pre-chemotherapy checklists.Maintain chemotherapy registers, logs, and daily treatment lists.Support audit, reporting, and quality improvement documentationPatient Support & Communication.Receive and guide patients and relatives regarding appointments and basic unit procedures
Respond to phone calls and inquiries related to chemotherapy scheduling and records.Maintain patient confidentiality and professionalism at all timesCompliance & Quality
Follow hospital policies, oncology protocols, and data protection guidelines.Report documentation errors or administrative issues promptly.Assist with departmental meetings, training records, and clerical tasks as required
Education
Bachelor of Science -
Krishna Institute Of Medical Science ,Karad
Maharastra, India2015
Certificate of Higher Education - Science
Sacred Heart Higher Secondary School(CISC)
Kerala, India,2010
Secondary School Leaving Certificate - Science
Sacred Heart Higher Secondary School(CISC)
Kerala, India,2008
Timeline
Clerical Officer
Waterside Health Centre , WHSCT (HSC)
01.2025 - Current
OT Practitioner & Chemo Practitioner(RN)
Altnagelvin Hospital ,WHSCT(HSC)Northern Ireland
09.2019 - 12.2025
Bachelor of Science -
Krishna Institute Of Medical Science ,Karad
Certificate of Higher Education - Science
Sacred Heart Higher Secondary School(CISC)
Secondary School Leaving Certificate - Science
Sacred Heart Higher Secondary School(CISC)