MARIA C ROCHA

• Provided constructive feedback to staff for improved performance levels.
• Coordinated with other supervisors to maintain consistency across shifts.
• Promoted a safe work environment by enforcing strict adherence to safety regulations.
• Led team meetings, ensured clear communication amongst all members.
• Fostered a positive work culture to boost employee morale.
• Delegated tasks appropriately, achieving a balanced workload among team members.
• Resolved customer complaints promptly, resulting in increased customer satisfaction rates.
• Oversaw inventory management to avoid any shortage or excess stock issues.
• Managed daily operations to increase productivity.
• Improved team efficiency by implementing new scheduling practices.
• Conducted performance appraisals with employees for career development discussions.
• Implemented company policies effectively, maintained high standards of service delivery.
• Monitored employee attendance records for maintaining discipline within the team.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Encouraged open dialogue amongst team members, promoted an inclusive work environment.
• Supervised activities of workers and enforced safety regulations.
• Worked closely with management to manage staff levels and allocate resources for production plans.
• Maintained a team-oriented atmosphere with open communication and quick conflict resolution.
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
• Improved workplace safety to reduce accidents and near-misses.
• Logged daily activities and notable incidents during production shifts.
• Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
• Directed the work of labourers and specialist team members to produce quality results.
• Monitored supply levels to maintain a proactive approach to handling shortages and maintaining manufacturing schedules.
• Established and maintained an organised working environment for a team of 12.

• Interpreted assembly instructions to ensure precise execution.
• Maximised productivity by effectively managing time to meet strict deadlines.
• Maintained a clean, organised workstation to enhance operational efficiency.
• Packed finished goods into the correct packages, ready for shipping.
• Completed tasks on time with a diligent work ethic.

• Coordinated project deadlines, facilitating successful project delivery.
• Introduced new software tools to enhance productivity levels.
• Fostered positive work environment, improving team morale and collaboration.
• Supported patient care initiatives in neurological centre, enhancing patient outcomes.

• Packed and despatched goods to Royal Mail and Parcel Force, picked items, received goods, and began training as C.Q.C inspector.
• Followed company guidelines whilst packing merchandise, maintained brand consistency.
• Conducted quality checks to maintain high standards of goods.
• Improved warehouse efficiency by meticulously sorting and arranging items.
• Assisted with stock management and customer service at Debenhams in Peterborough.

• Operated machinery, managed packing processes, and oversaw despatch to ensure timely delivery of products
• Supported daily operations at Jark, facilitating smooth workflow and team collaboration
• Executed quality inspections for food packaging to ensure compliance with safety standards

• Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
• Conducted cleaning and quality control of offices, toilets and communal areas to maintain hygiene standards and ensure a pleasant environment.
• Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
• Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.

• Checking contents of packages / quality of finished product
• Checked cleanliness of production line to ensure compliance with health and safety standards
• Packed cosmetics for timely distribution to meet shipping deadlines
• Supervisor of 6 line workers

• Maintained cleanliness of work areas and organised setup for seamless shift transitions.
• Operated washing and tumble drying machines, and ironed laundry to maintain quality standards.
• Sorted laundry into categories to streamline cleaning process.

CSEs or equivalent

• Health and safety certificate
• Food and fire hazards training and certification
• Health and social care certificate

• Honours Degree
• Academic honours in BUSINESS STUDIES
• bachelor