Maria Rocha
Peterborough,Cambridgeshire
Summary
Enthusiastic and reliable professional with experience in both customer service and digital media. Equipped with exceptional customer service skills and strong ability to work in fast-paced environments. Demonstrates proficiency in communication and teamwork, vital for ensuring seamless operations.
Overview
4
4
years of professional experience
Work History
Web editor (Placement)
The Letters Page, University of Nottingham
Remote
10.2024 - Current
- Wrote feature articles on literary topics for the journal’s website.
- Edited and formatted submissions to ensure clarity, coherence, and consistency.
- Interviewed an author, developing insightful questions and crafting an engaging article.
- Liaised with team members to coordinate content production and publication schedules.
- Uploaded and managed digital content on the website via WordPress, ensuring proper formatting and accessibility.
Catering assistant and Barista
Abbots Events Catering Ltd
Peterborough, Cambridgeshire
05.2021 - 10.2024
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Collaborated with other team members for smooth catering operations during events.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
Education
GCSEs -
Bourne Grammar School
Bourne, Lincolnshire 09.2019 - 05.2021
A-Levels - English Literature, English Language, Law
Bourne Grammar School
Bourne, Lincolnshire 09.2021 - 06.2023
Bachelor of Arts - English
University of Nottingham
Nottingham 09.2023 -
Skills
- Efficient customer service
- Strong work ethic
- Excellent communication skills
- Extensive leadership experience
- Team player
- Calm under pressure
- Proofreading proficiency
- Meeting deadlines
Timeline
Web editor (Placement)
The Letters Page, University of Nottingham
10.2024 - Current
Bachelor of Arts - English
University of Nottingham
09.2023 -
A-Levels - English Literature, English Language, Law
Bourne Grammar School
09.2021 - 06.2023
Catering assistant and Barista
Abbots Events Catering Ltd
05.2021 - 10.2024
GCSEs -
Bourne Grammar School
09.2019 - 05.2021
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