Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Maria Ranson

Little Oakley,Essex

Summary

Loyal professional with a strong background in customer service excellence and a proven track record of trustworthiness. Proficient in point of sale systems and cash handling, with a keen ability to cross-sell and build lasting relationships. Looking for a new company with new opportunities as recently moved.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Moved Home,

Seeking New Role
08.2024 - Current

Bar manager

Brantham Ball
Brantham, Suffolk
06.2022 - 07.2024
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and customer loyalty.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Completed accurate end-of-day financial routines for cash and card transactions.

Hairdresser

Bill and Jeans Salon
East Bergholt, Suffolk
06.2020 - 04.2022
  • Supported reception efficiency by answering phone calls, to schedule appointments, ensured booking system efficiency for improved customer experience and collected payments.
  • Trained junior stylists to create high-performing salon teams.
  • Increased customer satisfaction by resolving issues.
  • Completed stock checks and product rotation
  • Assessed customer hair texture, treatment history and desired outcome.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Built successful, long-standing client relationships, increasing repeat and referral business.
  • Ensured adherence to industry standards and regulations; promoted safe working environment.
  • Managed busy schedule to minimise appointment delays.



Stylist

Hair Gallery
Dedham, Essex
02.2018 - 01.2020
  • Offered highly skilled cut, colour services to daily customers.
  • Purchased supplies to maintain full stock and inventory.
  • Managed busy schedule to minimise appointment delays.
  • Off site wedding and events venues for bridal and bridesmaid, conducted rehearsals, enabling a flawless performance on the actual day.
  • Handled unexpected situations during events professionally, ensuring minimal disruption to guests and brides overall experience.

Education

GCSE's

Manningtree HighScool
Essex

NVQ Level 2 - Hairdressing

Colchester Institute
Colchester

Skills

  • Customer service excellence
  • Trustworthy
  • Point of sale systems
  • Cash handling
  • Cross-Selling
  • Relationship-building

Certification

Full UK Driving Licence

Affiliations

  • Swimming
  • Family Fun
  • Animal Care

Timeline

Moved Home,

Seeking New Role
08.2024 - Current

Bar manager

Brantham Ball
06.2022 - 07.2024

Hairdresser

Bill and Jeans Salon
06.2020 - 04.2022

Stylist

Hair Gallery
02.2018 - 01.2020

GCSE's

Manningtree HighScool

NVQ Level 2 - Hairdressing

Colchester Institute

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Maria Ranson