Maria Ranson
Little Oakley,Essex
Summary
Loyal professional with a strong background in customer service excellence and a proven track record of trustworthiness. Proficient in point of sale systems and cash handling, with a keen ability to cross-sell and build lasting relationships. Looking for a new company with new opportunities as recently moved.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Moved Home,
Seeking New Role
2024.08 - Current
Bar manager
Brantham Ball
Brantham, Suffolk
2022.06 - 2024.07
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and customer loyalty.
- Led by example in providing customers with attentive, professional restaurant service.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Reconciled cash and credit card transactions to maintain accurate records.
- Completed accurate end-of-day financial routines for cash and card transactions.
Hairdresser
Bill and Jeans Salon
East Bergholt, Suffolk
2020.06 - 2022.04
- Supported reception efficiency by answering phone calls, to schedule appointments, ensured booking system efficiency for improved customer experience and collected payments.
- Trained junior stylists to create high-performing salon teams.
- Increased customer satisfaction by resolving issues.
- Completed stock checks and product rotation
- Assessed customer hair texture, treatment history and desired outcome.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Built successful, long-standing client relationships, increasing repeat and referral business.
- Ensured adherence to industry standards and regulations; promoted safe working environment.
- Managed busy schedule to minimise appointment delays.
Stylist
Hair Gallery
Dedham, Essex
2018.02 - 2020.01
- Offered highly skilled cut, colour services to daily customers.
- Purchased supplies to maintain full stock and inventory.
- Managed busy schedule to minimise appointment delays.
- Off site wedding and events venues for bridal and bridesmaid, conducted rehearsals, enabling a flawless performance on the actual day.
- Handled unexpected situations during events professionally, ensuring minimal disruption to guests and brides overall experience.
Education
GCSE's
Manningtree HighScool
EssexNVQ Level 2 - Hairdressing
Colchester Institute
ColchesterSkills
- Customer service excellence
- Trustworthy
- Point of sale systems
- Cash handling
- Cross-Selling
- Relationship-building
Certification
Full UK Driving Licence
Affiliations
- Swimming
- Family Fun
- Animal Care
Timeline
Moved Home,
Seeking New Role
2024.08 - Current
Bar manager
Brantham Ball
2022.06 - 2024.07
Hairdresser
Bill and Jeans Salon
2020.06 - 2022.04
Stylist
Hair Gallery
2018.02 - 2020.01
GCSE's
Manningtree HighScool
NVQ Level 2 - Hairdressing
Colchester Institute