Maria Ramona Brown

A dedicated professional with a passion for delivering elite customer care and a proven ability to remain composed, analytical, and attentive to detail. Skilled in supervising, training, and mentoring dealer teams to elevate performance, with a deep understanding of gaming compliance, surveillance protocols, and fraud prevention. Adept at resolving disputes, personalising guest interactions, and ensuring discretion while leading bespoke customer gaming experiences. Committed to enhancing customer satisfaction through exceptional service delivery.

• Experienced in dealing and inspecting high-bet Punto Banco games and highly familiar with rolling programmes.
• Skilled in dealing and inspecting Roulette, Blackjack, Three Card Poker (TCP), and Heads Up games to a high professional standard.
• Experienced in dealing Texas Hold'em and Omaha cash games. While at Les Ambassadeurs Club, I organise, deal, and supervise high-stakes poker games.
• I'm a hard working, very driven and continuously open to learning to better myself. Through the years I have worked hard on my self management to become a great team leader that combines clear communication, empathy and decisive problem-solving to empower the staff I work with. I always try to remove roadblocks, advocate for the team’s well-being and foster an environment where everyone can thrive, achieve and be their best.