MARIA PIRES
LONDON,BROMLEY
Summary
Results-driven Sales Assistant with expertise in customer relationship management and a strong track record in achieving sales targets. Proficient in fostering team collaboration to create engaging shopping environments while supporting inventory management and visual merchandising. Committed to enhancing customer experiences through effective communication and problem-solving, ensuring satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Sales Assistant
COSMETIC SHOP
GOIANA, BRASIL
02.2010 - 11.2013
- Guided customers in selecting products, providing tailored advice to enhance satisfaction.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Partnered with team members to exceed sales targets and enhance overall store performance.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Handled customer returns, refunds and exchanges at customer service desk.
- Met sales targets through proactive promotion and excellent customer service.
- Fostered strong customer relationships through attentive service, encouraging repeat visits.
Supervisor
CCA Consortium administrator
GOIANA, BRASIL
03.2006 - 04.2009
- Instructed staff clearly to meet production targets.
- Supported recruitment and training of new staff, enhancing team capability.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Monitored inventory levels and ordered stock to maintain supply continuity.
Education
Bachelor of Science - Biology
University Araguaia
Goias\ Brazil01-2011
Skills
- Customer service
- Face-to-face selling
- Product knowledge
- Customer relationship management
- Inventory management
- Stock ordering
- Employee training
- Team collaboration
- Problem solving
- Patience and empathy
- Positive attitude
Languages
English
Upper Intermediate
B2
Interests
- Reading , Cycling ,Painting
Timeline
Sales Assistant
COSMETIC SHOP
02.2010 - 11.2013
Supervisor
CCA Consortium administrator
03.2006 - 04.2009
Bachelor of Science - Biology
University Araguaia