Maria Magdalena Pawlicka

Waste and environmental services professional with over ten years’ local government experience, including more than six years developing and managing income-generating commercial waste services. Experienced in business prospecting, customer needs assessment, site assessments, quotations, account retention and service development, with a strong record of building trusted relationships with SMEs, schools, public-sector organisations and contractors. Skilled at translating operational and compliance requirements into practical, cost-effective waste and recycling solutions that support customer satisfaction and commercial performance. Strong knowledge of waste and environmental legislation, regulatory compliance and duty-of-care requirements, supported by knowledge of ISO 14001 and ISO 50001 management systems. Committed to further developing technical expertise in hazardous-waste classification, treatment and disposal routes, and ADR requirements.

- Commercial performance framework: created KPIs for paid environmental services, enabling clearer reporting of income, activity and operational performance to senior leaders and elected members., 

- HVO procurement and risk assessment: evaluated environmental and operational considerations for a fleet of approximately 45 HGVs using around 500,000 litres of diesel annually; supported executive approval and implementation planning., 

- Glass recycling life-cycle assessment: completed an evidence-led options appraisal of kerbside glass collection, presenting practical service recommendations to senior decision-makers.

- Contributed to services generating approximately £2 million in annual income, supporting the expansion and customer delivery of chargeable environmental services.

- Managed and developed commercial waste, recycling, bulky collection, commercial sweeping and advertising services across two district councils.

- Built relationships with businesses across a service area of more than 7,000 organisations, identifying requirements, preparing quotations and improving customer retention.

- Developed commercial KPIs, forecasts and performance reporting used by senior leaders to monitor income, service quality and improvement opportunities.

- Designed the ‘Feed the Glass Monster’ engagement campaign, contributing to an approximately 50% increase in glass collected.

• Member, Institute of Environmental Management and Assessment (IEMA)
• Member, Chartered Institution of Water and Environmental Management (CIWEM)

Carbon Literacy Certified.

Lean Six Sigma (Green belt)

Advanced Contract Management

Project Management in Local Government

Commercial Strategy Development

Commercialisation of Local Authority Services

Leadership & Management Development

CIWM WasteSmar.