MARIA PATRONAS
London,City of London
Summary
Results-driven Event & Project Coordinator with 6+ years’ experience in customer relations, event planning, and project management across corporate and creative environments. Proven success achieving a 98% customer satisfaction score, boosting academy occupancy by 50%, and improving sustainability practices by 30%. A collaborative leader and confident communicator, passionate about aligning people, projects, and purpose to deliver exceptional customer experiences and measurable business impact.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Representative
Rocksteady Music School
Liphook, Hampshire
02.2023 - 10.2025
- Utilise Zendesk Customer Relationship Management (CRM) to achieve 98% Customer Satisfaction Score.
- Increased conflict resolution through effective problem-solving and communication.
- Design training manuals and oversee training sessions across two sites.
- Develop strong relationships with customers to enhance brand loyalty.
Academy & Events Coordinator
L'Oréal Academy (Professional Products Division)
London
01.2020 - 02.2023
- Coordinated education and events across all divisions, increasing overall occupancy by 50% from 2021 to 2023.
- Developed a ‘7 Step Customer Journey’ for servicing 13,000 stylists and models, enhancing NPS by 20% in 2022.
- Supervised Academy staff to ensure seamless delivery of education and events.
- Implemented a ‘Digital Virtual Hair Try On’ service and ‘Rapid Mooc’ filming studio to drive innovation.
- A ‘L’Oréal for the Future’ lead, successfully improving sustainability practices within UK&I Academies by 30% in one year.
Education Bookings Coordinator
L'Oréal Academy (Professional Products Division)
Hammersmith, London
06.2017 - 12.2019
- Managed 1500 stylist bookings annually using online booking systems.
- Processed payments over the phone to ensure timely transactions.
- Extracted and managed booking reports, enhancing operational efficiency.
- Facilitated scheduling by prioritising meeting and calendar requests.
- Oversaw daily operations, ensuring seamless Academy functionality and high customer satisfaction.
Office Administrator
Cuff & Gough Solicitors (Residential Conveyancing)
Banstead, Surrey
10.2016 - 05.2017
- Edited and updated client records in LEAP using all Microsoft Office applications.
- Served as primary point of contact for client communications, managing over 40 calls per day and ensuring effective time management.
- Provided administrative support during high-pressure periods, managing daily scheduling and aiding overall productivity.
Children’s Coach & Sale’s Assistant
David Lloyd Clubs
Raynes Park, Merton
06.2014 - 09.2016
- Mentored children, organising and teaching activities and events specialising in Sport, Art and Dance.
- Developed and presented weekend Family Welcome Sessions, driving and increasing sales by 25% through proactive member engagement.
PR Team Assistant
Vida Kids PR (Work Experience)
Highbury, Islington
03.2014 - 04.2014
- Executed social media strategies to increase engagement across platforms by 11%.
- Organised a Summer Fashion Show, coordinating event schedules.
- Promoted designer brands such as Marni, Scotch Shrunk and Scotch R’belle through organising launches and curating material for showcases.
Education
A Levels - Drama, Philosophy, English Literature and Psychology
Coombe Girls Sixth Form
London 09.2012 - 07.2014
GCSEs - Maths, English and Science
Holy Cross Secondary School
London 09.2009 - 06.2012
Skills
- Project Management
- Event Coordination & Planning
- CRM Systems (Zendesk, Access, BAPS)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Management
- Social Media Management
- CIPD in Wedding Planning
- Rapid Transformational Therapy (RTT)
- Leadership & Team Collaboration
- Strategic Negotiator
Volunteer Experience
- NEPOMAK (UK Branch), Social Media & Events Coordinator, 2018, 2022, Executed events covering press, promotions, budgets and logistics involved. Increased post engagements by 53% and implemented new social media strategies.
- Santa Shoebox Campaign, 2018, 2019, Project-managed a campaign to send Christmas presents to underprivileged children. Raised £2000 on JustGiving, an increase of 35% from previous years.
References
References available upon request.
Languages
- English
- Greek
Timeline
Customer Service Representative
Rocksteady Music School
02.2023 - 10.2025
Academy & Events Coordinator
L'Oréal Academy (Professional Products Division)
01.2020 - 02.2023
Education Bookings Coordinator
L'Oréal Academy (Professional Products Division)
06.2017 - 12.2019
Office Administrator
Cuff & Gough Solicitors (Residential Conveyancing)
10.2016 - 05.2017
Children’s Coach & Sale’s Assistant
David Lloyd Clubs
06.2014 - 09.2016
PR Team Assistant
Vida Kids PR (Work Experience)
03.2014 - 04.2014
A Levels - Drama, Philosophy, English Literature and Psychology
Coombe Girls Sixth Form
09.2012 - 07.2014
GCSEs - Maths, English and Science
Holy Cross Secondary School
09.2009 - 06.2012