Maria Okereke
Norwich,Norfolk
Summary
Dedicated Cleaner working tirelessly to complete household duties within set timeframes. Meticulous and focused on maintaining excellent hygiene and cleanliness standards. Professional and honest for delivering trusted domestic cleaning services. Trustworthy domestic cleaning professional with extensive experience caring for family homes. Takes pride in providing spotless cleanliness and hygiene standards. Adaptable and hardworking to meet needs of varying domestic duties.
Overview
10
10
years of professional experience
Work History
Housekeeping cleaner
Travelodge
Norwich, Norfolk
11.2023 - 02.2024
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Followed owner and guest preferences to maintain relaxing environments with easily accessible amenities.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Vacuumed and steamed carpets, curtains and upholstered furniture.
- Proactively identified changing housekeeping needs to provide reliable and attentive service.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Loaded dishwashers and hand-washed fragile crockery items.
- Communicated with other staff to determine best use of resources and guest care.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Maintained flexible working patterns to best suit evolving customer needs.
- Stripped beds and remade with fresh linens.
- Delivered faultless cleanliness standards and exceptional guest care.
Housekeeping Attendant
Delmon Palace Hotel
Dubai
02.2021 - 09.2023
- Promptly attended to guest calls, requests and complaints following company policies and procedures
- Cleaned 10 assigned guestrooms daily to exceptionally high standard
- Logged activities on assignment sheet to accurately monitor activities and inform workflow procedures
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy
- Vacuumed, dusted and maintained the common areas, including hallways and waiting areas by lifts
- Cleaned guest rooms and changed linen according to company specifications, ensuring that each room was in compliance with standard set-up
- Replenished guest room supplies, including water glasses, toiletries and paper products
- Ensured that each guest room was locked after housekeeping services were performed, and maintained complete security of such rooms at all times
- Mentored newly employed room attendants on company policies, cleaning procedures and customer service techniques
- Used specified cleaning products in each guest room as per company guidelines
- Maintained an inventory of items that were placed in each guest room
- Welcomed guests, answered questions and anticipated guests' service needs.
Housekeeping Attendant
Eko hotels and Suites
Dubai
01.2014 - 02.2020
- Minimized waste by 70% through strategically managing supplies
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy
- Maintained a safe working environment, verifying corridors and storage areas were kept clear, clean and tidy to minimize risk of accidents
- Identified and implemented step-savers to increase cleaning efficiencies, reducing average cleaning time by 20 minutes per room
- Maintained the linen trolley so that it was neat and organized
- Welcomed guests, answered questions and anticipated guests' service needs
- Facilitated smooth housekeeping operations by monitoring cleaning supply levels and promptly reordering low-stock items to avoid disruptions
- Appropriately handled and stored cleaning chemicals.
Education
Bachelor of Arts - History and International Relations
Abia State University
Master of Arts - Public POlicy and Public Management
University of East Anglia
Norwich 09.2023 -
Skills
- Rotation cleaning
- Tailored customer service
- Preventative maintenance
- Regulatory compliance
- Floor vacuuming and mopping
- Furniture polishing
- Hospitality industry
- Inventory and supply
- Materials storage
- Linen and toiletries
- Issue resolution
- Housekeeping
Timeline
Housekeeping cleaner
Travelodge
11.2023 - 02.2024
Master of Arts - Public POlicy and Public Management
University of East Anglia
09.2023 -
Housekeeping Attendant
Delmon Palace Hotel
02.2021 - 09.2023
Housekeeping Attendant
Eko hotels and Suites
01.2014 - 02.2020
Bachelor of Arts - History and International Relations
Abia State University
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