Maria Oaches
London
Overview
9
9
years of professional experience
Work History
Event /FOH Assistant
Common Grind With META
07.2022 - Current
- As part of the Event and FOH team at Common Grind with Meta, played a vital role in helping execute a variety of events, ensuring everything ran smoothly from start to finish.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Organize and deliver memorable events that contributed to Common Grind with Meta’s strong company culture.
- Working alongside a great team, helping ensure every event, big or small, was executed flawlessl.
- Event Coordination: Learned the ins and outs of planning and running successful events.
- Customer Service Excellence: Developed a keen eye for details and a commitment to making guests feel welcome.
- Problem-Solving: Developed the ability to think on my feet and resolve any issues that came up during events.
- Teamwork: Worked hand-in-hand with colleagues and vendors to make sure everything came together perfectly.
- Attention to Detail: Ensured the space was always organized and the event was set up just right.
Customer Service Assistant
Gosht
01.2021 - 12.2024
- Turkish fine dining offers an authentic Mediterranean experience and takeaway service.
- Gave a warm welcome to all customers, answered menu questions and made sure everyone had a great dining experience.
- Delivered outstanding customer service by quickly dealing with concerns, solving problems professionally and keeping a positive attitude.
- Communications Skills: Learned to connect with different customers, handle conflicts peacefully and share information in a clear and effective way.
- Problem-Solving Under Pressure: Learned how to adapt quickly when something went wrong, whether it was an upset customer, an incorrect order, or a delay in service.
- Teamwork and Leadership: Displayed teamwork strengths by working with co-workers independently, offering assistance as needed and offering help proactively during high-volume periods.
- Attention to Detail: Processed accurate orders, served correct food items, and completed transactions while understanding to attend to details was essential in minimizing mistakes and enhancing efficiency.
- Sales and Upselling Skills: The ability to drive sales through menu suggestions, specials, and upgrades to enrich the dining experience and enhance revenue.
Team Leader
Leon
01.2018 - 07.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Assisted in recruitment to build team of top performers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Training and Mentoring : Training and mentoring team members to succeed in their business role to drive engagement and improve team performance.
- Inventory and stock management to minimize wastage and optimize productivity.
Education
Diploma in Education And Training - Education
London School of Commerce And IT
London, United Kingdom07-2022
Bachelor of Arts - Business Management
University of Chester
London, United Kingdom05-2020
BTEC Level 4 To Level 5 - Qualification in Business Management
Kensington College of Business
London, United Kingdom05-2019
Baccalaureate, Diploma in Technological, Services -
Vocational College of Technology
Romania07-2013
Skills
- Foreign language proficiency
- Training and mentoring
- Stock management
- Problem-solving aptitude
- Written communication
- Time management abilities
- Interpersonal skills
- Team leadership
- Organizational skills
- Multitasking Abilities
- Attention to detail
- Teamwork and collaboration
- Fast learner
Additional Information
History books and documentaries
Traveling
Hiking
Learning New Languages
Gym
Tennis
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Languages
Romanian
Native language
English
Intermediate
B1
Hungarian
Beginner
A1
Spanish
Beginner
A1
German
Beginner
A1
Timeline
Event /FOH Assistant
Common Grind With META
07.2022 - Current
Customer Service Assistant
Gosht
01.2021 - 12.2024
Team Leader
Leon
01.2018 - 07.2022
Diploma in Education And Training - Education
London School of Commerce And IT
Bachelor of Arts - Business Management
University of Chester
BTEC Level 4 To Level 5 - Qualification in Business Management
Kensington College of Business
Baccalaureate, Diploma in Technological, Services -
Vocational College of Technology
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