Maria Nedelcu
Woodford Halse, Daventry
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
19
19
years of professional experience
2016
2016
years of post-secondary education
Work history
Store Manager
Superdrug
London | Banbury
04.2022 - 07.2025
- Company Overview: Health and Beauty Retailer
- Managing a team of 18 employees by creating a culture of great customer service and motivating my team to get the best results on a day to day basis.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Maximising sales opportunities by utilising company tools, creative ideas and initiatives.
- Coaching and leading the team to deliver active selling at every possible opportunity and promoting the Beautycard so that customer loyalty is secured.
- Using all appropriate company tools and guidelines to deliver a better than budget performance with regards to shrinkage, manage and minimise the cost of damages, deliver wages within budget, organise successful promotion change.
- Ensuring Audit compliance, ensuring company best practice measures in this area are in place and adhered to
- Making sure myself and my team are following the company instructions on Health and Safety matters and complete all relevant training.
- Health and Beauty Retailer
Store Manager
Caffe Nero
London
08.2012 - 04.2022
- Company Overview: The Italian Coffee Company
- Managing a team of 9 employees by embodying the Caffè Nero culture in the store, achieving maximum sales and profit by providing the best standards of coffee and customer service through my team to all of our customers.
- Setting the right ambience and atmosphere for my store.
- Management of the team : recruiting/training/coaching, team reviews/planning, team meetings, monthly deep clean, rota planning and payroll.
- Adhere to health and food safety guidelines.
- Complete business review meeting with my Area Manager, P&L review and forecast financials, stock control and ordering.
- Profit Protection Champion – supporting Area Manager in the meetings with PPC updates and helping stores in my area achieve green financial audits.
- The Italian Coffee Company
Assistant Store Manager
Mystic Brew
London
09.2010 - 09.2012
- Company Overview: Fine Tea/Coffee shop
- Assisting the store manager in running the store and managing the store in his absence
- Organize the shift on a daily basis, responsible for employees breaks, back-up for absent employees, cash-up till, receive and order stock from suppliers.
- Train and coach employees leading by example.
- Deal with customers complaints.
- Monitor the EBay shop and send the orders.
- Quality control and checks (make sure all drinks and food is up to the standard required and monitor the wastage).
- Fine Tea/Coffee shop
Crew Trainer
McDonald’s
Galati
07.2006 - 03.2010
- Company Overview: Restaurant/Food Services
- Excel in training and motivating co-workers.
- Promote teamwork and demonstrate decisive leadership.
- Demonstrate efficient customer service and teach my co-workers do the same thing.
- Always appear eager to help, greeting customers and anticipate their needs by delivering fast service, demonstrate accuracy of orders.
- Night shift experience.
- Restaurant/Food Services
Education
NVQ Level 2 - Customer Service
JFC Training College
LondonLevel 2 Award in Food Safety for Catering - UK/EU Standards for Food Hygiene and Safety
Management
University “Dunarea de Jos”, Faculty of Economics and Business Administration
High School - computer science
High School “Grigore Moisil”
09.2001 - 06.2005
Skills
- Stock control and product ordering
- Sales maximization
- Audit compliance and health safety adherence
- Employee training and retention
- Customer loyalty and service
- Performance management and team motivation
- Conflict resolution strategies
- Shift organization and scheduling
- Effective communication skills
- Time efficiency and multitasking proficiency
- Resilience under pressure
Languages
English
Fluent
Romanian
Native
Spanish
Beginner
Personal Information
Date of birth: 10/27/86
References
Available on request
Timeline
Store Manager
Superdrug
04.2022 - 07.2025
Store Manager
Caffe Nero
08.2012 - 04.2022
Assistant Store Manager
Mystic Brew
09.2010 - 09.2012
Crew Trainer
McDonald’s
07.2006 - 03.2010
High School - computer science
High School “Grigore Moisil”
09.2001 - 06.2005
Level 2 Award in Food Safety for Catering - UK/EU Standards for Food Hygiene and Safety
Management
University “Dunarea de Jos”, Faculty of Economics and Business Administration
NVQ Level 2 - Customer Service
JFC Training College
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