Maria Miteva
Hull,Kingston upon Hull
Summary
Business Management graduate with track record of success in responding to customers' needs in accordance with procedures. Skilled at accurately documenting call details, preparing reports and organising documentation. Has strong experience in office management and database management and demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records.
Overview
6
6
years of professional experience
Work history
Data Entry / Helpline Advisor
ESP
08.2022 - Current
- Guiding all customer issues to satisfactory conclusion
- Inputting customer account information into databases within required time limits.
- Compiling and verifying data accuracy and preparing for computer entry.
- Maintaining detailed administration and office procedures to improve accuracy and efficiency.
- Performed high-volume data entry with 100% accuracy, inputting 600+ entries per day.
Website / Promo Designer
Angelo Facilities
05.2022 - 08.2022
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Produced product prototypes to test and validate ideas.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Updated website content to feature announcements and developments.
Store Assistant
KFC
Hull
07.2020 - 01.2022
- Prepared guest orders with accuracy and efficiency
- Provided an outstanding customer experience that included friendly interactions, hot & fresh meals and a commitment to cleanliness
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Maintained spotless store presentation through regular cleaning, organising and tidying.
Customer Service Assistant
Gallery 51 Limited
07.2021 - 10.2021
- Designed pictures using Photoshop for website development
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Managed high-volume customer queries simultaneously through effective multitasking and answered customer telephone calls.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Receptionist/ Cashier
Pizza Hut
London
07.2017 - 08.2019
- Retrieved payments and used the company's till
- Provided an excellent level of customer service
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
Bachelor of Arts - Business Management
University of Hull
Hull /2020 - /2023
Diploma of Higher Education - Law & Business
Hull College
/2019 - /2020
Skills
- Excellent customer service skills
- Data entry
- Microsoft Office expertise
- Complaint resolution
- Accuracy & Attention to detail
- Research and data collection
- Good IT and Administration skills
- Able to manage my own workload
- Good problem-solving skills
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Data Entry / Helpline Advisor
ESP
08.2022 - Current
Website / Promo Designer
Angelo Facilities
05.2022 - 08.2022
Customer Service Assistant
Gallery 51 Limited
07.2021 - 10.2021
Store Assistant
KFC
07.2020 - 01.2022
Receptionist/ Cashier
Pizza Hut
07.2017 - 08.2019
Bachelor of Arts - Business Management
University of Hull
/2020 - /2023
Diploma of Higher Education - Law & Business
Hull College
/2019 - /2020
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