Maria Misanyiova
Southampton
Summary
Customer-focused professional with expertise in hospitality management. Specialises in problem-solving, cash handling, and administrative tasks to enhance customer satisfaction. Delivers tailored solutions by understanding customer needs, ensuring positive experiences.
Overview
1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience
Work history
Supervisor
The Real Greek
Bournemouth, England
2024.03 - 2026.03
- Coordinated with supervisors to ensure consistent operational standards across shifts.
- Trained new staff members, leading to improved service standards.
- Delivered exceptional customer service, enhancing overall dining experience.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Managed financial transactions, minimising risk of income discrepancies.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Attended regular training to obtain and update food safety certificates.
Assistant manager
Zizzi
Bournemouth, England
2020.01 - 2023.09
- Provided excellent customer service, leading to repeat business and customer loyalty.
- Analyzed sales data and modified strategies accordingly.
- Coordinated with management on operational issues, providing solutions for better efficiency.
- Managed daily operations to ensure the smooth running of the restaurant
- Delegated tasks to team members efficiently, improving overall productivity.
- Developed strong relationships with suppliers, ensuring timely product delivery.
- Attended regular AM trainings and team building gatherings
- Assisted in recruitment process to build an effective workforce.
Production assistant
Lush Manufacturing
Poole
2021.03 - 2021.04
- Collaborated with colleagues across fulfilment, production, and inventory teams to achieve daily operational targets.
- Executed inventory tasks including stock replenishment, cycle counts, stock rotation, and accuracy checks to maintain optimal stock levels.
- Picked, prepared, and hand-packed e-commerce customer orders accurately and efficiently.
- Packed orders to meet Lush's presentation, quality, and sustainability standards.
Bar manager
Aruba Bar and Restaurant
Bournemouth, England
2016.03 - 2019.11
- Applied professional bartending techniques, elevating customer satisfaction.
- Created innovative cocktails for special events, driving increased beverage sales.
- Marketed special offers and events through social media, enhancing brand visibility.
- Coordinated events at the venue
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Ensured accurate cash handling procedures to maintain financial integrity
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Education
A-Levels - Technical and information services in electrical engineering
Secondary Technical School of Electrical Engineering
Slovakia 2007.09 - 2011.06
Skills
- Staff management
- Team management
- Leadership competence
- Customer service excellence
- Health and Safety regulations
- Order processing
- Financial reporting
- Resilience under pressure
- Adaptability
- Upskilling
- Communication skills
- Emotional intelligence
- Adaptability
Affiliations
- cooking
- wellness and movement
- traveling
- reading
Certification
- CACHE Level 2 Certificate – Understanding Nutrition & Health (NCFE)
- BIIAB Level 2 Award for Personal Licence – sale and supply of alcohol on licensed premises under the Licensing Act 2003 – BH165273
- HABC Level 2 Award in Food Safety in Catering (QCF)
Languages
English
Fluent
Slovak
Native
Timeline
Supervisor
The Real Greek
2024.03 - 2026.03
Production assistant
Lush Manufacturing
2021.03 - 2021.04
Assistant manager
Zizzi
2020.01 - 2023.09
Bar manager
Aruba Bar and Restaurant
2016.03 - 2019.11
A-Levels - Technical and information services in electrical engineering
Secondary Technical School of Electrical Engineering
2007.09 - 2011.06