Summary
Overview
Work history
Education
Skills
Timeline
Generic

Maria Masters

Bromyard,Herefordshire

Summary

Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions. Organised and reliable with strong administrative background and experience in office inventory management. Friendly communicator with detailed knowledge of producing high-quality documents, spreadsheets and presentations. Proven ability to monitor accounts receivables and track budgets to support bookkeeping tasks. Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills. Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly.

Overview

13
13
years of professional experience

Work history

Administrator/Receptionist

Haven Holidays
Mablethorpe, Lincolnshire
07.2014 - 11.2014
  • Directed high-volume inbound and outbound calls by using switchboard with precision.
  • Managed external queries, engaging with clients face-to-face, by phone and through email.
  • Represented front of house services, maintaining polished, professional appearance to uphold company image.
  • Stored digital and hard copies of important documents in computer software and filing system.
  • Updated data and records with high accuracy and excellent system navigation.
  • Processed invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
  • Built genuine rapport with clients to support sales and retention rates.
  • Gathered data to create Excel spreadsheets for budget and inventory management.
  • Addressed questions and escalated issues and complaints to management.

Customer Service Assistant

CCS Media
Chesterfield, Derbyshire
10.2008 - 06.2014
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Observed organisational values and principles to provide excellent customer experiences.
  • Ordered assigned tasks for execution and tracking purposes.
  • Liaised with clients to facilitate successful delivery of orders.

Adminstrator

School ID
Borehamwood, Hertfordshire
02.2008 - 09.2008
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Oversaw database to maintain updated records and accuracy.
  • Negotiated with suppliers to develop fair and professional contracts.

Administrator

Park Holidays UK
Corton, Suffolk
01.2015 - 06.2015
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Organised physical files and digitised records to support ease of access and GDPR compliance.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Tracked accounts payable and receivables records.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Oversaw database to maintain updated records and accuracy.
  • Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
  • Coordinated maintenance and repairs of office facilities and equipment.
  • Negotiated with suppliers to develop fair and professional contracts.

Administrator

Fixed Heating
Bewdley, Worcestershire
09.2015 - 08.2017
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Organised physical files and digitised records to support ease of access and GDPR compliance.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Oversaw space planning and vendor contracts to maintain facilities management.
  • Produced and submitted expenses reports to management.
  • Tracked accounts payable and receivables records.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Oversaw database to maintain updated records and accuracy.
  • Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
  • Coordinated maintenance and repairs of office facilities and equipment.
  • Negotiated with suppliers to develop fair and professional contracts.
  • Implemented guidelines and procedures for staff to comply with.
  • Audited and processed travel expense claims for executives.

Administrator

Wyldecrerst Parks
WEST THURROCK, Essex
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Organised physical files and digitised records to support ease of access and GDPR compliance.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Oversaw space planning and vendor contracts to maintain facilities management.
  • Produced and submitted expenses reports to management.
  • Tracked accounts payable and receivables records.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Oversaw database to maintain updated records and accuracy.
  • Coached and trained administrative staff to fulfill tasks and projects.
  • Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
  • Coordinated maintenance and repairs of office facilities and equipment.
  • Negotiated with suppliers to develop fair and professional contracts.
  • Implemented guidelines and procedures for staff to comply with.

Administrator

Fixed Heating
Bewdley, Worcestershire
04.2019 - 10.2020
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Organised physical files and digitised records to support ease of access and GDPR compliance.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Oversaw space planning and vendor contracts to maintain facilities management.
  • Produced and submitted expenses reports to management.
  • Tracked accounts payable and receivables records.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Oversaw database to maintain updated records and accuracy.
  • Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
  • Coordinated maintenance and repairs of office facilities and equipment.
  • Negotiated with suppliers to develop fair and professional contracts.
  • Audited and processed travel expense claims for executives.

Education

GCSEs - Commerce

Arnos School
London

Book keeping -

Barnet College
North London

Skills

  • Reporting and documentation
  • Accounts reconciliation
  • Accounts Payable/Accounts Receivable
  • Policy and procedure modification
  • File and data retrieval systems
  • Scheduling and calendar management
  • Credit and collections
  • Ability to prioritize
  • Public Relations
  • Business administration
  • Microsoft Office expertise
  • Documentation control
  • Accounts Payable and Receivable (AP/AR)
  • Account reconciliation
  • Bookkeeping
  • Database administration
  • Data entry
  • Complaint resolution

Timeline

Administrator

Fixed Heating
04.2019 - 10.2020

Administrator

Fixed Heating
09.2015 - 08.2017

Administrator

Park Holidays UK
01.2015 - 06.2015

Administrator/Receptionist

Haven Holidays
07.2014 - 11.2014

Customer Service Assistant

CCS Media
10.2008 - 06.2014

Adminstrator

School ID
02.2008 - 09.2008

Administrator

Wyldecrerst Parks

GCSEs - Commerce

Arnos School

Book keeping -

Barnet College

Similar Profiles

Create profile
Maria Masters