MARIA MAHMOOD
Summary
A Highly motivated driven customer-centric individual with aspirations to grow and learn every day. I have a strong work ethic eager to utilize the skills I have and can learn further. Having worked in many different work sectors.
Overview
9
9
years of professional experience
Work history
Reception / Front Of House Team Member
Thistle Express Hotel
Luton
08.2021 - Current
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Dealing with customer enquiries over the phone/email and face to face.
- Elevated guest experiences by delivering tailored, personalized customer service.
- Operated Opera/Epos systems effectively, accurately processing numerous customer payments.
- Managed customer-related issues following company policies and procedures.
- Stocking up beverages and dealing with drinks/food delivery.
- All-rounder duties of reception and kitchen.
Customer Service Agent
Addison Lee
Luton
09.2019 - 10.2021
- Customer Service duties, liaising with customers and internal departments to gather information to assist with data entry.
- Transported multiple passengers per shift efficiently and safely.
- Make, confirm and cancel guest reservations.
- Assisting with making bookings and taking Payments.
- Upheld high service standards to build customer loyalty.
- Adhered strictly to policies and procedures for continued company compliance.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Team Leader/Wave Leader
National Citizen Service
Tamworth
07.2016 - 08.2019
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Safeguarded young people in line with national guidelines.
- Role modelled positive behaviour and interpersonal skills.
- Promoted community involvement and volunteering among young people.
- Processed and filed paperwork for youth program
- participants. Encouraged participation and engagement in planned activities.
- Directed activities to promote growth in mental, emotional and educational areas.
- Helped with coordination and supervision of youth activities and delivered positive interventions.
- Partnered with external support networks to deliver activities.
Front of House Administrator/Receptionist
Tru Gym
Luton
08.2018 - 03.2019
- Greeting and checking in members and guests.
- Answering phone inquiries and providing customer service.
- Scheduling appointments and classes.
- Processing payments and maintaining accurate records.
- Assisting with membership sales and renewals.
- Updating member information in the database.
- Assisting with marketing and promotional activities.
- Maintaining a clean and organized reception area.
- Assisting with the maintenance of gym equipment.
- Assisting with the ordering of supplies and inventory.
- Troubleshooting and resolving customer complaints and issues.
- Providing general administrative support as needed.
Support Worker Volunteer
Mitalee
Luton
07.2014 - 08.2016
- Collaborated with group of volunteers to run young person-centred youth clubs.
- Role modelled positive behaviour and interpersonal skills.
- Promoted community involvement and volunteering among young people.
- Organised inclusive sporting activities, encouraging teamwork and collaboration.
- Safeguarded young people in line with national guidelines.
- Directed activities to promote growth in mental, emotional and educational areas.
- Built trusting rapport, mentoring specific young people in diverse subjects and interests.
- Encouraged participation and engagement in planned activities.
Education
NVQ Level 1 -
The Prince's Trust
05.2015 - 08.2015
GCSEs -
Denbigh High School
Diploma of Higher Education -
Barnfield College
Luton2015
Diploma of Higher Education -
Barnfield College
Luton2014
Skills
- Active Listening
- Communication
- Computer Skills
- Customer Service
- Interpersonal Skills
- Leadership
- Management Skills
- Problem-Solving
- Time Management
- Transferable Skills
Timeline
Reception / Front Of House Team Member
Thistle Express Hotel
08.2021 - Current
Customer Service Agent
Addison Lee
09.2019 - 10.2021
Front of House Administrator/Receptionist
Tru Gym
08.2018 - 03.2019
Team Leader/Wave Leader
National Citizen Service
07.2016 - 08.2019
NVQ Level 1 -
The Prince's Trust
05.2015 - 08.2015
Support Worker Volunteer
Mitalee
07.2014 - 08.2016
GCSEs -
Denbigh High School
Diploma of Higher Education -
Barnfield College
Diploma of Higher Education -
Barnfield College
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