Summary
Overview
Work history
Education
Skills
Timeline
Generic

MARIA MAHMOOD

Summary

A Highly motivated driven customer-centric individual with aspirations to grow and learn every day. I have a strong work ethic eager to utilize the skills I have and can learn further. Having worked in many different work sectors.



Overview

9
9
years of professional experience

Work history

Reception / Front Of House Team Member

Thistle Express Hotel
Luton
08.2021 - Current
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Delivered front of house duties with warm and professional manner.
  • Dealing with customer enquiries over the phone/email and face to face.
  • Elevated guest experiences by delivering tailored, personalized customer service.
  • Operated Opera/Epos systems effectively, accurately processing numerous customer payments.
  • Managed customer-related issues following company policies and procedures.
  • Stocking up beverages and dealing with drinks/food delivery.
  • All-rounder duties of reception and kitchen.


Customer Service Agent

Addison Lee
Luton
09.2019 - 10.2021
  • Customer Service duties, liaising with customers and internal departments to gather information to assist with data entry.
  • Transported multiple passengers per shift efficiently and safely.
  • Make, confirm and cancel guest reservations.
  • Assisting with making bookings and taking Payments.
  • Upheld high service standards to build customer loyalty.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Team Leader/Wave Leader

National Citizen Service
Tamworth
07.2016 - 08.2019
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Safeguarded young people in line with national guidelines.
  • Role modelled positive behaviour and interpersonal skills.
  • Promoted community involvement and volunteering among young people.
  • Processed and filed paperwork for youth program
  • participants. Encouraged participation and engagement in planned activities.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Helped with coordination and supervision of youth activities and delivered positive interventions.
  • Partnered with external support networks to deliver activities.


Front of House Administrator/Receptionist

Tru Gym
Luton
08.2018 - 03.2019
  • Greeting and checking in members and guests.
  • Answering phone inquiries and providing customer service.
  • Scheduling appointments and classes.
  • Processing payments and maintaining accurate records.
  • Assisting with membership sales and renewals.
  • Updating member information in the database.
  • Assisting with marketing and promotional activities.
  • Maintaining a clean and organized reception area.
  • Assisting with the maintenance of gym equipment.
  • Assisting with the ordering of supplies and inventory.
  • Troubleshooting and resolving customer complaints and issues.
  • Providing general administrative support as needed.


Support Worker Volunteer

Mitalee
Luton
07.2014 - 08.2016
  • Collaborated with group of volunteers to run young person-centred youth clubs.
  • Role modelled positive behaviour and interpersonal skills.
  • Promoted community involvement and volunteering among young people.
  • Organised inclusive sporting activities, encouraging teamwork and collaboration.
  • Safeguarded young people in line with national guidelines.
  • Directed activities to promote growth in mental, emotional and educational areas.
  • Built trusting rapport, mentoring specific young people in diverse subjects and interests.
  • Encouraged participation and engagement in planned activities.

Education

NVQ Level 1 -

The Prince's Trust
05.2015 - 08.2015

GCSEs -

Denbigh High School

Diploma of Higher Education -

Barnfield College
Luton
2015

Diploma of Higher Education -

Barnfield College
Luton
2014

Skills

  • Active Listening
  • Communication
  • Computer Skills
  • Customer Service
  • Interpersonal Skills
  • Leadership
  • Management Skills
  • Problem-Solving
  • Time Management
  • Transferable Skills

Timeline

Reception / Front Of House Team Member

Thistle Express Hotel
08.2021 - Current

Customer Service Agent

Addison Lee
09.2019 - 10.2021

Front of House Administrator/Receptionist

Tru Gym
08.2018 - 03.2019

Team Leader/Wave Leader

National Citizen Service
07.2016 - 08.2019

NVQ Level 1 -

The Prince's Trust
05.2015 - 08.2015

Support Worker Volunteer

Mitalee
07.2014 - 08.2016

GCSEs -

Denbigh High School

Diploma of Higher Education -

Barnfield College

Diploma of Higher Education -

Barnfield College
MARIA MAHMOOD