A Highly motivated driven customer-centric individual with aspirations to grow and learn every day. I have a strong work ethic eager to utilize the skills I have and can learn further. Having worked in many different work sectors.
Overview
9
9
years of professional experience
Work history
Reception / Front Of House Team Member
Thistle Express Hotel
Luton
08.2021 - Current
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive impression of the company.
Delivered front of house duties with warm and professional manner.
Dealing with customer enquiries over the phone/email and face to face.
Elevated guest experiences by delivering tailored, personalized customer service.
Operated Opera/Epos systems effectively, accurately processing numerous customer payments.
Managed customer-related issues following company policies and procedures.
Stocking up beverages and dealing with drinks/food delivery.
All-rounder duties of reception and kitchen.
Customer Service Agent
Addison Lee
Luton
09.2019 - 10.2021
Customer Service duties, liaising with customers and internal departments to gather information to assist with data entry.
Transported multiple passengers per shift efficiently and safely.
Make, confirm and cancel guest reservations.
Assisting with making bookings and taking Payments.
Upheld high service standards to build customer loyalty.
Adhered strictly to policies and procedures for continued company compliance.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Team Leader/Wave Leader
National Citizen Service
Tamworth
07.2016 - 08.2019
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Safeguarded young people in line with national guidelines.
Role modelled positive behaviour and interpersonal skills.
Promoted community involvement and volunteering among young people.
Processed and filed paperwork for youth program
participants. Encouraged participation and engagement in planned activities.
Directed activities to promote growth in mental, emotional and educational areas.
Helped with coordination and supervision of youth activities and delivered positive interventions.
Partnered with external support networks to deliver activities.
Front of House Administrator/Receptionist
Tru Gym
Luton
08.2018 - 03.2019
Greeting and checking in members and guests.
Answering phone inquiries and providing customer service.
Scheduling appointments and classes.
Processing payments and maintaining accurate records.
Assisting with membership sales and renewals.
Updating member information in the database.
Assisting with marketing and promotional activities.
Maintaining a clean and organized reception area.
Assisting with the maintenance of gym equipment.
Assisting with the ordering of supplies and inventory.
Troubleshooting and resolving customer complaints and issues.
Providing general administrative support as needed.
Support Worker Volunteer
Mitalee
Luton
07.2014 - 08.2016
Collaborated with group of volunteers to run young person-centred youth clubs.
Role modelled positive behaviour and interpersonal skills.
Promoted community involvement and volunteering among young people.
Organised inclusive sporting activities, encouraging teamwork and collaboration.
Safeguarded young people in line with national guidelines.
Directed activities to promote growth in mental, emotional and educational areas.
Built trusting rapport, mentoring specific young people in diverse subjects and interests.
Encouraged participation and engagement in planned activities.