Maria Little

• serving customers food/drinks
• hosting
• preparing food/drinks
• taking customer orders
• taking bookings over the phone
• cleaning duties within the restaurant and kitchen areas
• housekeeping
• taking payments
• customer service

• service customers within a front facing customer service role
• meeting KPIs
• managing workload in line with allocated deadlines
• assisting customers with a variety of queries including complaints
• cash handling
• the operation of warehouse machinery
• upselling products

This was a temporary opportunity to work abroad in Mallorca, Spain. I took the opportunity to support my personal development and take a challenge in a foreign country.

• holiday rep/customer service
• providing guests with support whilst in resort
• processing sales/payments
• assisting with customer queries and complaints
• managing customer expectations

• serving guests
• complying with allergen policies
• handling payments (cash and card)
• the use of specialised kitchen equipment
• providing all guests with a high level of customer service within a front facing role
• processing sales
• maintaining stock levels/stock rotation practises

Customer service apprenticeship - level 2

This was a one year qualification that I successfully completed in Customer Service Level 2.

• processing customer orders through various platforms
• taking payments
• picking/packing orders
• managing customer queries through various platforms
• handling complaints