Maria Kvam
Receptionist
Edinburgh
Summary
Dedicated to offering exceptional costumer service and assistance to team members and clients. Positive and a fast learner with strong relationship-building and problem solving abilities. Excellent communication skills across multiple languages to a fluent extent, and experience within communication across different languages. Well-organized and effective worker with varied experiences in administrative roles.
Self-motivated and can pick things up very quickly. Independent and work efficiently both alone and in a team.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Receptionist
The Royal College Of Physicians
08.2023 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved guest issues and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Front of house, first point of contact for guests.
- Sanitizing the reception and make sure everything looks neat and tidy.
- Database and records management.
- Customer service.
- Executive and administrative support.
- Prepare bills and take payments using card machines and cash.
- Check visitors in and direct or escort them to specific destinations.
- Monitoring the CCTV and reporting to college officers any suspicious activity.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Night Shift Receptionist
CODE Hostel
01.2023 - 07.2023
- Collecting payments, reaching out to guests about failed payments, and managing sales on a daily basis.
- Problem solving technical issues, fixing issues regarding bookings, and answering all queries.
- First point of contact during the night if any issues would arise, either with guests or the building.
- Regular building checks as well as being in charge of fire safety during the night.
- Breakfast preparation to a high standard while also keeping the kitchen sanitized.
- In charge of cleaning the common areas as well as the kitchen, wiping down surfaces, making sure everything was clean and sanitized.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Responsible for check ins and greeting guests.
- Handled deliveries and restocks.
- Record keeping and incident logs.
Seasonal Museum Guide (summer)
ANNO Museum
06.2015 - 08.2022
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Self-study to learn the museum's history to be able to provide the best tour possible for clients.
- Managed the cash register on a daily basis ensuring that it was accurate and aligned with our cash flow.
- Preparation of food and beverages while maintaining food sanitation standards and keeping the kitchen sanitized.
- I lead the rest of my team to ensure the timely and correct preparation of customer orders.
- Designed and executed municipality wide social media strategies to advertise our upcoming events.
- Lead the planning and execution of various museum events such as wildlife activity days, arts and crafts days, theatre performances and themed tours which were a great success in increasing customer traffic.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Built personal relationships with guests to promote positive experiences.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- General maintenance.
Temporary Cleaner
Engerdal Kommune
06.2021 - 08.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed cleaning and sanitasion of all surfaces and floors in the local health centre.
- As this facility has an emergency room my work was to a very high standard.
- Cleaned and sanitized bathrooms, doctor's offices and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Education
Master of Fine Art - Painting
The University of Edinburgh
Edinburgh 04.2001 -
Skills
Office Management
Administrative Support
Document Management
Customer/Client Relations
Organization Skills
Mail Handling
Calendar Management
Time Management
Telephone Skills
Documentation and Reporting
Project Management
Customer and Client Relations
Security Awareness
Verbal and Written Communication
Arts and Culture
Sales Abilities
Cash Handling
Event Planning
Cleaning
Painting
Microsoft Office
Front Desk
Freelance Artist
In my free time I create commission paintings and have been hired to arrange and direct local artistic workshops.
Timeline
Receptionist
The Royal College Of Physicians
08.2023 - Current
Night Shift Receptionist
CODE Hostel
01.2023 - 07.2023
Temporary Cleaner
Engerdal Kommune
06.2021 - 08.2021
Seasonal Museum Guide (summer)
ANNO Museum
06.2015 - 08.2022
Master of Fine Art - Painting
The University of Edinburgh
04.2001 -