Maria Kvam
Receptionist
Edinburgh
Summary
Dedicated to offering exceptional costumer service and assistance to team members and clients. Positive and a fast learner with strong relationship-building and problem solving abilities. Excellent communication skills across multiple languages to a fluent extent, and experience within communication across different languages. Well-organized and effective worker with varied experiences in administrative roles.
Self-motivated and can pick things up very quickly. Independent and work efficiently both alone and in a team.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Receptionist
The Royal College Of Physicians
08.2023 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved guest issues and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Front of house, first point of contact for guests.
- Sanitizing the reception and make sure everything looks neat and tidy.
- Database and records management.
- Customer service.
- Executive and administrative support.
- Prepare bills and take payments using card machines and cash.
- Check visitors in and direct or escort them to specific destinations.
- Monitoring the CCTV and reporting to college officers any suspicious activity.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Night Shift Receptionist
CODE Hostel
01.2023 - 07.2023
- Collecting payments, reaching out to guests about failed payments, and managing sales on a daily basis.
- Problem solving technical issues, fixing issues regarding bookings, and answering all queries.
- First point of contact during the night if any issues would arise, either with guests or the building.
- Regular building checks as well as being in charge of fire safety during the night.
- Breakfast preparation to a high standard while also keeping the kitchen sanitized.
- In charge of cleaning the common areas as well as the kitchen, wiping down surfaces, making sure everything was clean and sanitized.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Responsible for check ins and greeting guests.
- Handled deliveries and restocks.
- Record keeping and incident logs.
Seasonal Museum Guide (summer)
ANNO Museum
06.2015 - 08.2022
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Demonstrated superior professionalism while interacting with customers and vendors.
- Self-study to learn the museum's history to be able to provide the best tour possible for clients.
- Managed the cash register on a daily basis ensuring that it was accurate and aligned with our cash flow.
- Preparation of food and beverages while maintaining food sanitation standards and keeping the kitchen sanitized.
- I lead the rest of my team to ensure the timely and correct preparation of customer orders.
- Designed and executed municipality wide social media strategies to advertise our upcoming events.
- Lead the planning and execution of various museum events such as wildlife activity days, arts and crafts days, theatre performances and themed tours which were a great success in increasing customer traffic.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Built personal relationships with guests to promote positive experiences.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- General maintenance.
Temporary Cleaner
Engerdal Kommune
06.2021 - 08.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed cleaning and sanitasion of all surfaces and floors in the local health centre.
- As this facility has an emergency room my work was to a very high standard.
- Cleaned and sanitized bathrooms, doctor's offices and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Education
Master of Fine Art - Painting
The University of Edinburgh
Edinburgh 04.2001 -
Skills
Office Management
undefinedFreelance Artist
In my free time I create commission paintings and have been hired to arrange and direct local artistic workshops.
Timeline
Receptionist
The Royal College Of Physicians
08.2023 - Current
Night Shift Receptionist
CODE Hostel
01.2023 - 07.2023
Temporary Cleaner
Engerdal Kommune
06.2021 - 08.2021
Seasonal Museum Guide (summer)
ANNO Museum
06.2015 - 08.2022
Master of Fine Art - Painting
The University of Edinburgh
04.2001 -
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