Maria Keane

• Financial intermediary management
• Managing team of five
• Overseeing workload throughout the team
• Holding 121s, setting goals, monitoring progress
• Sourcing new business via B2B networking
• Auditing files for FCA compliance
• Liaising with BDMs/lender representatives to get complex cases agreed
• Issuing invoices for lender procuration fees and client broker fees, chasing payment
• Reviewing and implementing changes in staffing and processes
• Maintaining strict confidentiality regarding patient information according to legal guidelines
• Updating patient files regularly maintaining accurate records at all times
• Managing team dynamics by implementing conflict resolution strategies
• Delegating tasks efficiently to maximise productivity
• Identifying growth opportunities through comprehensive market research
• Cultivating strong relationships with clients to secure repeat business
• Streamlining communication channels, enhanced internal information flow
• Coordinating cross-departmental collaboration for improved workflow
• Boosting department efficiency by streamlining operational processes
• Supervising project timelines for timely completion
• Leading and managing administrative staff to maintain smooth daily operations
• Planning revenue generation strategies designed for growth

• Built portfolio of properties with my husband
• Self managing multiple properties and tenancy agreements
• Conducting intensive property market research to stay abreast of trends and developments, as well as law changes
• Drawing up contracts and serving legal notices such as section 21 and section 8 notices; applying to court for possession orders
• Liaising with local councils to negotiate rents and payment plans, avoiding eviction wherever possible
• Overseeing property maintenance, working with various trades to complete repairs
• Inspecting properties during and in between tenancies
• Sustaining excellent relationships with all tenants, without the need to use an estate agent, overcoming any issues in shortest time possible

• Assessed clients and documented information for records and analysis
• Carried out risk assessments and support plans
• Managed large caseload covering various needs, including mental health, homelessness, alcohol and drug misuse
• Led independent living workshops
• Offered practical daily living advice, including financial planning, housing support, legal guidance
• Established and maintained working relationships with clients based on trust and non-judgment
• Assisted service users to access community resources
• Collaborated with external support providers to maintain good care continuity

Duties similar to above