Hospitality management professional with 3.5 years of experience in hotel and restaurant operations, guest relations, and team leadership. Expertise in driving service excellence, optimizing revenue, and ensuring compliance with international hospitality standards. Proven ability to manage diverse teams, enhance guest satisfaction, and implement efficiency-improving strategies. Proficient in hospitality systems including Opera, POS system and MS Office Suite, dedicated to delivering high-quality service in dynamic environments. Seeking to contribute proven managerial expertise and cross-cultural adaptability to a U.S.-based hospitality organization under H-1B sponsorship.
• ACT Awareness E-Learning & ACT Security E-Learning 2024
• SIA & Security Training Course 2022
• COSHH Training
References available upon request.