Maria Jones

• Preparing and managing livestock sale catalogues ahead of auction days
• Processing cattle passports and ensuring livestock records are accurate and compliant
• Operating livestock sales software during auctions
• Handling day-to-day administration for the smooth running of the office
• Producing invoices and maintaining accurate records
• Providing customer service to farmers, buyers, and vendors
• Assisting with social media and sale promotions

As a farm daughter, I have years of experience working with livestock, carrying out a wide range of seasonal farm tasks, both practical and administrative. I am responsible for managing livestock movements, and overseeing BCMS (British Cattle Movement Service) compliance. This clearly states that I am in charge of both the physical movement of livestock, and the necessary record-keeping related to BCMS.

This job involved a variety of administrative and customer service tasks to ensure smooth daily operations. Some of the key duties include:

• Client interaction: Greeting and assisting clients, answering phone calls, and responding to enquiries about services, appointments, and general care.
• Scheduling appointments: Managing the clinic's calendar by scheduling, rescheduling, and confirming appointments for consultations, surgeries, and check-ups.
• Managing Records: Maintaining patient files (both physical and electronic), updating medical records, and ensuring all necessary information is correctly logged.
• Billing and payments: Handling billing procedures, processing payments, and providing clients with invoices and receipts.
• Stock Management: Assisting with stock management, including ordering medical supplies and medications.
• Communication: Liaising between clients and veterinary staff, including conveying important instructions and results.

While I was at Prostock, I had the opportunity to work across three different branches, which helped me become flexible in working with various teams. Each day, I would be greeting clients, scheduling appointments, managing records, handling payments, emergency care, coordinating vet travels, and office tasks.

Through my day-to-day tasks, I help everything run smoothly by organising visits and keeping things in order at the clinic.

This experience has equipped me with the ability to handle diverse situations, while engaging with farmers and vets.