Maria James-Evans
Manchester,Greater Manchester
Summary
Ambitious and friendly individual with a passion for customer service seeking a receptionist role. Looking to contribute to a positive guest experience while developing professional skills in a dynamic environment.
Overview
2
2
years of professional experience
Work History
Waitress assistant
Manchester Airport
Manchester, Greater Manchester
12.2022 - 01.2024
- Providing friendly, efficient service to diverse customers, often in a fast-paced environment.
- Adjusting to changing situations, such as flight delays or increased passenger volume, while maintaining a positive attitude.
- Clearly conveying menu items, specials, and policies to guests, and effectively communicating with kitchen and bar staff.
- Understanding security and boarding processes to assist guests effectively and provide accurate information.
- Working closely with colleagues, including kitchen staff and other waitstaff, to ensure smooth operations and high service standards.
Waitress assistant
Hotel Football
Manchester, Old Trafford
11.2021 - 11.2022
- Prepared tables for guests and reset tables between customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly welcomed guests upon their arrival, creating a friendly and inviting atmosphere that set the tone for their dining experience.
- Handling multiple responsibilities simultaneously, such as serving food, clearing tables, and tidying up areas.
Education
Btech - Law and business
Trafford College
Timperley, Trafford 09.2021 - 06.2023
Journalism
University of Central Lancashire
09.2023 -
Skills
Transferable Skills
- Attention to Detail: Keen eye for detail in managing orders and requests, ensuring accuracy in reservations and documentation
- Time Management:Ability to prioritize tasks and manage time efficiently, ensuring timely service and smooth operations
- Team Collaboration:Experience working collaboratively with kitchen and hospitality staff to achieve common goals and enhance guest experiences
- Adaptability:Flexible and adaptable in handling changing situations, ensuring seamless service even in high-pressure circumstances
- Organizational Skills:Strong organizational abilities in managing seating arrangements and keeping dining areas tidy, transferable to maintaining an organized reception area
- Basic Computer Literacy:Familiar with point-of-sale systems, providing a foundation for quickly learning hotel management and scheduling software
Timeline
Journalism
University of Central Lancashire
09.2023 -
Waitress assistant
Manchester Airport
12.2022 - 01.2024
Waitress assistant
Hotel Football
11.2021 - 11.2022
Btech - Law and business
Trafford College
09.2021 - 06.2023
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