Maria-Isabel Gruescu
Supervisor
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Enthusiastic person, positive thinker and ready to take on challenges. I work very well with others, being able to empathise and take other people's perspectives into consideration when making decisions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Supervisor
Starbucks
London, ENG
07.2021 - Current
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Barista
Starbucks
London, ENG
07.2019 - 07.2021
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Helped management keep adequate supply on hand by notifying of shortages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Receptionist
Jan Hotels
Prague , Czech Republic
06.2019 - 07.2019
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected card & cash payments, processed transactions and updated relevant records.
- Organised, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Volunteer - cleaning
Barking & Dagenham College
London, ENG
05.2019 - 05.2019
- Supported engaging, fun, and smooth-running events by helping with organisation and planning.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
Waiter
Gelato Connoisseur
London, ENG
03.2019 - 04.2019
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Education
Bachelor of Arts - Business Management
University of Westminster
London, ENG 09.2020 - Current
High School Diploma - Business Enterprise & Entrepreneurship
Barking & Dagenham College
London 09.2018 - 05.2020
Skills
Active Listening
Financial Management
Staff Management
Training and mentoring
Exceptional customer service
Food preparation and safety
Foam art
Coffee machinery
Ordering procedures
Cash Handling
Friendly and outgoing
New hire training
Hospitality service expertise
Adaptive and creative
Fluent in Romanian and English
Timeline
Supervisor
Starbucks
07.2021 - Current
Bachelor of Arts - Business Management
University of Westminster
09.2020 - Current
Barista
Starbucks
07.2019 - 07.2021
Receptionist
Jan Hotels
06.2019 - 07.2019
Volunteer - cleaning
Barking & Dagenham College
05.2019 - 05.2019
Waiter
Gelato Connoisseur
03.2019 - 04.2019
High School Diploma - Business Enterprise & Entrepreneurship
Barking & Dagenham College
09.2018 - 05.2020