Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria-Isabel Gruescu

Supervisor

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Enthusiastic person, positive thinker and ready to take on challenges. I work very well with others, being able to empathise and take other people's perspectives into consideration when making decisions.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Supervisor

Starbucks
London, ENG
07.2021 - Current
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and organised production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Barista

Starbucks
London, ENG
07.2019 - 07.2021
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Used POS system to accurately enter orders and process payments.
  • Promoted additional items with beverages, increasing store sales.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Receptionist

Jan Hotels
Prague , Czech Republic
06.2019 - 07.2019
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected card & cash payments, processed transactions and updated relevant records.
  • Organised, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Volunteer - cleaning

Barking & Dagenham College
London, ENG
05.2019 - 05.2019
  • Supported engaging, fun, and smooth-running events by helping with organisation and planning.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.

Waiter

Gelato Connoisseur
London, ENG
03.2019 - 04.2019
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Informed customers about daily and seasonal specials.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Education

Bachelor of Arts - Business Management

University of Westminster
London, ENG
09.2020 - Current

High School Diploma - Business Enterprise & Entrepreneurship

Barking & Dagenham College
London
09.2018 - 05.2020

Skills

Active Listening

undefined

Timeline

Supervisor

Starbucks
07.2021 - Current

Bachelor of Arts - Business Management

University of Westminster
09.2020 - Current

Barista

Starbucks
07.2019 - 07.2021

Receptionist

Jan Hotels
06.2019 - 07.2019

Volunteer - cleaning

Barking & Dagenham College
05.2019 - 05.2019

Waiter

Gelato Connoisseur
03.2019 - 04.2019

High School Diploma - Business Enterprise & Entrepreneurship

Barking & Dagenham College
09.2018 - 05.2020

Similar Profiles

CREATE PROFILE
Maria-Isabel GruescuSupervisor