Maria Intriago
Msc Environmental Design & Engineering
London,ENG
Summary
Experienced professional with over 8 years across diverse industries, specializing in environmental Design. Known for driving results through innovation and continuous improvement. A skilled problem-solver and effective collaborator, project management, communication, , and architectural background. I'm passionate about learning and contributing to team success. I'm seeking new opportunities to leverage expertise and make a meaningful impact.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Site Administrator
JSWright
London, ENG
03.2024 - Current
- Oversee daily site operations, ensuring seamless workflow and adherence to project timelines.
- Implement and monitor comprehensive health and safety protocols to meet industry standards and regulations.
- Facilitate effective communication between project teams, contractors, and management to align operations with strategic objectives.
- Maintain rigorous documentation control, ensuring all project deliverables are accurate and compliant with Standards and Building Regulations.
- Coordinate logistics and resource allocation to optimize site efficiency and performance.
- Spearhead initiatives to improve on-site practices, leading to enhanced safety and operational excellence.
- Quality Assurance (QA) Inspections, I enforce compliance with project scopes, budgets, and quality standards through detailed inspections. I rigorously apply established rules and best practices to ensure project meets its defined objectives.
Trainee Site Manager/Document Controller
The Hill Group
London, ENG
7 2023 - 03.2024
- Collaborating with cross-functional teams to align project execution with goals, ensuring effective communication
- Ensuring high standards of construction through quality control and interpretation of technical drawings
- Snagr proficient
- Managing comprehensive documentation system, ensuring accurate recording and distribution of project documents
- Implementing efficient document control procedures for improved organization and communication
- Tracking document revisions, resolving discrepancies, and carrying out site inductions
- Waste management and document control.
Property Coordinator
Resolution Therapeutics Ltd.
London, ENG
10.2022 - 01.2023
- Arranged for maintenance issues to be responded to, provided access, facilitated contractors' visits, and raised repairs
- Prepared reports and maintained property records and documentation
- Carried out health and safety procedures on site; resolved and escalated any issues within the business, making sure compliance and standards were operating in place
- Raised invoicing to contractors & and orders, including managing the company's diary to high standards.
Customer Service Representative
British Airways and Pret a Manger
London, ENG
02.2015 - 01.2020
- Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention
- Following communication procedures, guidelines, and policies
- Memorized company products and services to be able to answer all customer questions efficiently and make relevant sales
- Building sustainable relationships through open and interactive communication
- Hosted and escorted customers requiring further assistance, attending to their needs
- Delivered world-class customer service on the ground, exceeding all customers' expectations
- Ensured personal and customer compliance with all aspects of safety and security according to airport authority regulations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Offered advice and assistance to customers, paying attention to special needs or wants
- Cross-trained and provided backup support for organizational leadership
Service Customer Administrator
Dolmen Pizza Ltd.
07.2014 - 12.2014
- Adhered to proper restaurant policies & and procedures, including health and safety rules
- Prepared reports, presentations, memorandums, proposals, and correspondence
- Monitored office operations and scheduled appointments and meetings for executives and managers
- Proficient in managing customers' accounts, processing orders, tracking shipments, and handling billing inquiries
- Experience in using CRM systems and software tools to maintain accurate and up-to-date customer records
- Foster strong relationships with internal stakeholders to deliver a seamless customer experience and effective problem resolution
- Collaborate with cross-functional teams, including sales, logistics, and technical support, to address customer needs holistically.
Education
MSc Environmental Design and Engineering - Environmental Engineering
UCL University
London, ENG 09.2023 - Current
BSc (Hons), Architectural Design Technology -
University of West London
09.2019 - 05.2022
Skills
Time Management
undefinedCertification
UK Drivers License
Contact Profile
Design Development, Quality Control, Organizational proficiency, MS Word, Excel, MS Office, Time management, Attention to detail, Organization, Quality assurance, Safety compliance, Teamwork, Documentation, Trainee Site Manager/Document Controller, The Hill Group, Collaborating with cross-functional teams to align project execution with goals, ensuring effective communication., Ensuring high standards of construction through quality control and interpretation of technical drawings., Snagr proficient, Managing comprehensive documentation system, ensuring accurate recording and distribution of project documents., Implementing efficient document control procedures for improved organization and communication., Tracking document revisions, resolving discrepancies, and carrying out site inductions., Waste management and document control., 07/01/23, Present
References
References available upon request
Timeline
Site Administrator
JSWright
03.2024 - Current
MSc Environmental Design and Engineering - Environmental Engineering
UCL University
09.2023 - Current
Property Coordinator
Resolution Therapeutics Ltd.
10.2022 - 01.2023
BSc (Hons), Architectural Design Technology -
University of West London
09.2019 - 05.2022
Customer Service Representative
British Airways and Pret a Manger
02.2015 - 01.2020
Service Customer Administrator
Dolmen Pizza Ltd.
07.2014 - 12.2014
Trainee Site Manager/Document Controller
The Hill Group
7 2023 - 03.2024
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