Maria Ilieva
London
Summary
Results-driven HR Manager known for transforming organisational cultures and enhancing employee engagement. Played key roles in streamlining recruitment processes, reducing turnover rates, and fostering inclusive workplace environments. Excelled in strategic planning, conflict resolution, and leadership development, driving significant improvements in team performance and satisfaction.
Overview
15
15
years of professional experience
Work history
HR manager
Medicareplus International
London, UK
02.2024 - 02.2025
- Managed redundancy of 60 people and TUPE transfer of 50 employees simultaneously while minimising the legal risks.
- Handled grievances, disciplinary and dismissals procedures in line with employment law
- Coordinated initiatives for improvement of wellbeing programs and procedures.
- Produced SOPs for Recruitment, Onboarding, Off-boarding and Performance Management that meet the industry standards.
- Identifying the areas of concern within the employees and providing the relevant suggestions and initiatives for improvements.
- Ensuring all policies and procedures are compliant with the legislations
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution and under-performance management.
HR Manager
Staykeepers
09.2019 - 09.2023
- Recruitment and Selection - Developed and implemented an improved recruitment & selection process that has decreased the time to hire by 50% and has enabled the HR department to focus on more than 10 roles simultaneously.
- Leadership and Development - Supporting and mentoring newly promoted managers of the call centre and operations teams to ensure that they can effectively manage their teams.
- Performance Management - Developed and implemented performance managegement system for employee evaluation that has increased the completion rate by 75%.
- KPIs Implementation - Implemented team scorecards, both individually and for the whole department, that were used as a main ground of performance evaluation.
- Resourcing Management- Implemented capacity planning company-wide.
- Project Management - project managed simultaneously 5 projects related to the employee full employment cycle with an average achievement of above 80% of the expected benefits.
- Employee engagement - Increased employee engagement to 75% from 49% by implementing a talent development program.
Interim Property Manager
Staykeepers
09.2022 - 03.2023
- Designed and implemented a quality framework for the Housekeeping and Service Suppliers' team
- Worked with the Finance team to reduce the cost of operation by 100%
- Managed a team of 5 online and 2 onsite working subordinates, while maintaining all functions of the HR department
- Identified areas for improvement in property management processes and systems, recommending actions to enhance customer experience and optimise business efficiency.
Project Manager
Staykeepers
03.2019 - 09.2019
- Utilised in-depth knowledge to define project scope, objectives, and delivery.
- Outlined and executed strategic risk avoidance and mitigation plans to keep projects aligned with objectives.
- Designed and implemented robust implementation plans for crossfunctional programes, and kept tasks compliant with expected outcomes.
- Enforced set quality standards to deliver key objectives and project KPIs.
Housekeeper
Staykeepers
06.2010 - 03.2019
Education
Bachelor of Science Business and Human Resource Management -
Anglia Ruskin University
Skills
- Asana
- Google Suite
- Miro Board
- Front App
- Ring Central
- Xero Payroll
- Bright HR
- Microsoft 365
- HR policies implementation
- Employee relations expertise
- Performance reviews execution
- Payroll administration
- Workforce planning
- Project Management
- Payroll management
Custom
- 09/2019, 04/2022
- 03/2020, 09/2023
- 09/2022, 03/2023
- 06/2010, 03/2019
Personal Information
Timeline
HR manager
Medicareplus International
02.2024 - 02.2025
Interim Property Manager
Staykeepers
09.2022 - 03.2023
HR Manager
Staykeepers
09.2019 - 09.2023
Project Manager
Staykeepers
03.2019 - 09.2019
Housekeeper
Staykeepers
06.2010 - 03.2019
Bachelor of Science Business and Human Resource Management -
Anglia Ruskin University
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