MARIA HAMILL

• Responsible for 4 key customers with a combined annual turnover of £22 million
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Developed and sustained critical partnerships with clients, continuously demonstrating value to ensure high rates of satisfaction.
• Provided first-class client services, from onboarding to daily account management.
• Maintained advanced product and industry trend knowledge, performing regular market research to enhance company offerings.

Willowbrook Foods. Killinchy Co.Down

• Designed, developed and implemented successful recruitment process to fill more than 20 vacancies in 7 months.
• Built and strengthened successful relationships with external recruiters and agencies.

Retail Food Group. Australia.

• Collaborated on the update of the Global Operations Standards Manual.
• Updated a new market entry launch template for Master Franchise Partners and their teams.
• Identified potential opportunities with thorough market research and analysis.
• Supported the development of the brand Intellectual property as a resource for the partners and their wider team.

• Managed a territory of 12 markets across Europe
• Improved sales and profitability with tailored business plans and budgets for the Europe Region.
• Responsible for the successful introduction of 3 Australian brands across Europe
• Built strong relationships with brand stakeholders in Europe
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing the company with strong and sustainable organisational leadership.
• Maintained agile, responsible organisation with sustained revenue growth by monitoring forecasts, improving budgets and adjusting operational strategies.
• Drove organisational objectives in line with company vision, mission and values, facilitating increased revenue, profit and business growth through collaborative strategy development.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Monitored market trends to remain ahead of competitors, consistently meeting client demands.
• Established a robust network of industry contacts, boosting brand presence.
• Streamlined communication lines between sales and marketing departments, improving overall efficiency.

Learning & Development Manager

• Overseeing a Territory of 30 stores, across the state of Victoria.
• Headed up the Victoria Regional Training Department ·
• Delivered Nationally accredited Training: - - Prepare & Service Espresso Coffee - Plan & Monitor Espresso Coffee ·
• Responsible for building relationships with William Angliss regarding Student Apprenticeships for Certificate 111 in Retail Operations

Operations Manager.

• Exceeded sales and targets.
• Managed the launch of new and transition stores.
• Responsible for all aspects in the management and operations of franchised and company stores.
• Offered support and guidance to franchisees in maximizing sales and controls thus resulting in the achieving and exceeding of budgets for the region.
• Planned, developed, and provided training and staff development programs.

• Achieved the role of State Manager for Victoria ,leading a team of 3 operations consultants.
• Managed a territory that span 3 states, Victoria, South Australia & Western Australia.
• Developed individual franchised bakery businesses and coffee concept stores to their maximum potential in the areas of people, sales, standards and profits.
• Assessed incoming franchisees, wishing to purchase an existing operation on suitability and capability.
• Advanced Communication and negotiation skills with all levels of management, client staff and external companies.
• Identified the further development of business opportunities , state store growth and ongoing reviews.
• Actively involved in driving local area marketing strategies for advertising and promotional campaigns
• Business planning, management and administration.
• Increased year-on-year sales by 10%, implementing strategic business growth and retention initiatives.
• Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
• Mentored and trained staff to drive productive goal setting and field sales objectives achievement.
• Defined business strategies and roadmaps to drive performance across all state sales, promotions and marketing departments.