Maria Haigh
Mirfield,West Yorksire
Summary
Experienced Facilities Manager with a robust background in overseeing multi-site operations within the Government sector. Demonstrated expertise in facility maintenance, contractor coordination, and health and safety compliance. Proven track record of managing day-to-day operations, ensuring regulatory adherence, and fostering a culture of safety awareness. Previous roles include Account Manager at Autoclenz, where key account management and rapid response team leadership were pivotal, and Operations Manager at Glenvale Cleaning Services, focusing on operational efficiency and continuous improvement initiatives. Career goal: to leverage extensive experience in facilities management to drive operational excellence and enhance service delivery in a dynamic organisation.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Facilities Manager
ISS Facility Services
Mirfield, West Yorksire
10.2025 - Current
- Managed portfolio of seven DWP sites across Yorkshire in government sector.
- Ensured compliance by supervising work orders and soft service operations.
- Acted as principal site contact, coordinating communication with maintenance contractors and service providers.
- Maintained accurate records of facilities operations for easy access to information.
- Conducted regular health and safety audits, implementing recommendations to enhance safety standards.
- Facilitated staff training on health and safety protocols to promote safety awareness.
- Oversaw daily operations of office spaces, ensuring functional and professional environments.
Facilities Manager
Mitie
Mirfield, West Yorksire
11.2019 - 09.2025
- Managing a portfolio of 7 Goverment sites -DWP from 2019
- Facilitated staff training on health and safety protocols, promoting a culture of safety awareness.
- Responded to emergencies by coordinating appropriate resources and services to keep everyone safe.
- Managed day-to-day communication with maintenance contractors and service providers, acting as principal site contact.
- Updated and maintained accurate records of facilities operations, ensuring ready access to information.
- Coordinated with external contractors for specialised maintenance tasks, overseeing quality and timeliness.
- Prepared monthly and yearly management reports to present key facility statistics.
- Monitored building security systems and procedures, ensuring the safety of personnel and assets.
- Oversaw renovation projects from conception to completion, ensuring minimal disruption to operations.
- Managed day-to-day operations of office spaces, maintaining functional, clean and professional environment.
- Developed emergency preparedness plans, enhancing response capabilities for various scenarios.
- Conducted risk assessments to identify potential issues and developed strategies to mitigate risks.
- Liaised with regulatory bodies to ensure compliance with health, safety, and environmental standards.
- Monitored staff performance and developed improvement plans.
Account Manager
Autoclenz
Mirfield, National
03.2006 - 09.2019
- Directed rapid response team delivering specialist cleans across HMP, Network Rail, Social Services, and social housing.
Optimised processes to ensure prompt service delivery tailored to sector-specific requirements.
Streamlined operations to enhance efficiency in cleaning responses.
Facilitated team coordination to uphold cleanliness standards across diverse environments. - Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Operations Manager
Glenvale Cleaning Services
04.1996 - 02.2005
- Overseeing Area Cleaning Managers across Midlands to Scotland
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Set up business contracts, obtained signatures and processed paperwork.
- Conducted risk assessments, mitigating potential issues before they impacted business operations.
- Maintained accurate records of cleaning schedules, staff attendance, and inventory levels for efficient operation.
- Organised cleaning and equipment storage areas for easy access.
- Addressed customer complaints regarding cleanliness, taking immediate action to resolve issues and restore satisfaction.
- Monitored staff performance and developed improvement plans.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Oversaw quality control processes, maintaining high standards for all products and services.
Education
Saint John Fisher High School
DewsburySkills
- Facility maintenance
- Contractor coordination
- Risk assessments
- Health and safety compliance
Certification
- IOSH Certified
- In House Training
- Asbestos Awareness
- Hot Works Permit
Hobbies and interests
- Travel
- Gardening
- Spending time with Family
- Baking/Cooking
- Boxing
- Football
Accomplishments
- Improved client reviews by successfully handling customer complaints and implementing monthly staff training.
- Updated and implemented policies for continued company compliance with guidelines
- Developed and instituted employee training and retention initiative that reduced employee turnover
Timeline
Facilities Manager
ISS Facility Services
10.2025 - Current
Facilities Manager
Mitie
11.2019 - 09.2025
Account Manager
Autoclenz
03.2006 - 09.2019
Operations Manager
Glenvale Cleaning Services
04.1996 - 02.2005
Saint John Fisher High School