MARIA GKOUTZINI
Ealing, London,United Kingdom
Summary
Positive, capable, and reliable young professional, with a talent for customer service and a knack for multitasking in fast-paced environments. Skilled in communication and problem-solving, ensuring smooth and pleasant interactions with customers. Eager to thrive in a customer-facing role, enhancing customer satisfaction and operational efficiency.
Overview
2
2
Languages
3
3
years of post-secondary education
2
2
years of professional experience
Work history
Barista
Bella Puglia Cafe
London
2024.11 - Current
- Managed daily operations independently, balancing administrative tasks with customer service responsibilities to ensure smooth café functioning.
- Trained new staff on café operations, enhancing teamwork and consistency in service delivery.
- Managed a high volume of orders during peak hours, maintaining high quality service.
- Built strong relationships with customers by recalling names and regular orders, fostering loyalty and repeat business.
- Built and upheld excellent relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Communicated clearly with a team of baristas, management and other front-of-house staff to minimise mistakes.
- Oversaw daily operations across 2 museum locations: Pitzhanger Manor and London Museum of Water & Steam.
- Ensured that my service met the professional standards of the museums worked in, helping to maintain a great working relationship between café management and museum front-of-house teams.
11+ Maths and English Tutor
Self Employed
London
2024.09 - Current
- Delivered one-on-one tutoring tailored to individual needs, enhancing preparation for 11+ examinations.
- Developed personalised lesson plans tailored to each student's strengths and areas for improvement, including children with learning difficulties such as Dyslexia and ADHD.
- Improved students' confidence, time management, and exam technique through structured practice and feedback.
- Engaged in regular communication with parents, fostering collaborative support and effective goal-setting for student success.
- Created a supportive learning environment that inspired students to strive for their best results.
- Achieved desirable exam results, supporting secondary school admission.
Education
GCSEs -
North London Collegiate School
LondonA-Levels -
North London Collegiate School
LondonBA - Liberal Arts & Humanities
Williams College
Williamstown, MA 2020.09 - 2022.11
BA - Humanities
New York University
New York City, NY 2023.09 - 2024.06
Skills
- POS operation and cash handling
- Customer Service
- IT skills, including Microsoft Office Suite and Google Workspace
- Comfortable and adaptable to learning new systems and procedures
- Excellent verbal communication and interpersonal skills
- Patience and tolerance with diverse range of clients
Languages
English
Greek
Timeline
Barista
Bella Puglia Cafe
2024.11 - Current
11+ Maths and English Tutor
Self Employed
2024.09 - Current
BA - Humanities
New York University
2023.09 - 2024.06
BA - Liberal Arts & Humanities
Williams College
2020.09 - 2022.11
GCSEs -
North London Collegiate School
A-Levels -
North London Collegiate School