Maria Gillan

• Company Overview: We are customer focused on assisting with many different types of money transactions also helping people in difficult times of bereavement and financial hardship also give technical support.

• To those who have not been able to mange online navigation we deal with many abilities ranging from very tech savvy customers to those who are vulnerable and need a lot of help and extra assistance, I thrive on going above and beyond and tailoring the help and advice to suit the client.
• We deal with money ranging from investing and withdrawing and transferring money with values ranging from a few pounds to millions.
• We also give facts and figure to the general public as well as solicitors and financial advisors & bank managers.

• Undertaking all hospitality duties, food prep, customer care, serving & assisting chef in the kitchen.
• Strengthened team cohesion by assisting colleagues during busy periods.

• Handling customer complaints enquiries over all social media platforms & store calls, Using Zendesk Aurora & Microsoft office & outlook.
• Reception cover Greet visitors, handle incoming & outgoing correspondence. Ordering supplies, maintain office calendars for meetings
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Prepared necessary forms to complete transactions.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.

• Research, identify, and reach out to potential clients on the phone and schedule appointments accordingly. Contact clients to assure each prospective customer has a positive experience with service.

Key Contributions:

• Planned, organised, and scheduled appointments between clients and consultant.

• Explained products and services to prospective customers while making appointments

• Built customer rapport by providing friendly, genuine service, increasing customer retention.
• Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.

Customer Service Assistant Served as an initial point of contact with customers in lobby and directed them to appropriate seating. Responded to customer complaints in an efficient manner and took appropriate initiative to confirm optimum resolution of issue. Accomplished all assigned tasks in a professional manner such as general cleaning duties.

Key Contributions:

• Established productive relationship with customers to guarantee provision of exceptional services.

• Monitored quality and cleanliness across the McDonald's lobby and assured everything runs smoothly.

Focused on enhancing customer satisfaction by answering their queries, delivering quality service, and making them feel special.

• Leveraged key expertise and knowledge while performing hair dressing duties, including washing, blow drying, and giving massage and shampoo. Greeted and welcomed incoming clients and directed them to other parts of the salon to receive treatments. Booked and confirmed appointments via phone and email as well as informed clients about new discounts and services. Maintained a clean and tidy reception area with all necessary material.
• Prepared clients for haircutting or styling with thorough combing and sectioning off hair.
• Educated customers on current beauty products and items.
• Effectively promoted additional services, products and treatments to generate additional revenue.
• Gowned clients in preparation for salon services.
• Managed cash registers, ensuring adequate funds and change ahead of salon opening.
• Supported senior staff during busy periods to maintain punctuality with scheduled appointments.

• Completed duties to deliver on targets with accuracy and efficiency.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Applied excellent communication skills while calling prospective clients using a list of provided phone numbers. Planned and set up a meeting or call between the potential customer and company agents.

• Monitored cleaning supplies and ordered more when necessary.
• Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
• Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
• Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
• Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
• Adhered to health and safety regulations to maintain safe environment for customers.
• Cleaned and dried windows, mirrors and glass surfaces.
• Ensured customer satisfaction by addressing specific requests or concerns promptly.
• Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
• Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.