Maria Furtado

• Attended to the pupils personal needs and supervise and support pupils in the lunch hall.
• Ensuring children are welcomed and see that they eat properly. making sure hygiene is maintained and the lunch area is clean.
• Wrote reports of incidents and accidents that occurred.
• Interacting with staff and students, ensuring an exemplary experience is provided.
• Coordinating with other duties to ensure the smooth running of the lunch hall.
• Ensuring pupils safety and access to learning and play.
• Establish good relationships with students, acting as a role model and responding appropriately to individual needs.
• Promoting the inclusion and acceptance of all pupils.
• Maintaining excellent relationships with children, staff members, parents and carers.
• Is able to support all policies and procedures including safeguarding.

• Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
• Communicated daily observations with guardians, maintaining detailed development records.
• Gave direct instructions to manage behaviour, maintaining positive learning environments.
• I am a good team worker and worked alongside teaching assistants and teachers.
• Is able to support equal opportunities to students and adhering all school policies and procedures including safeguarding.
• Wrote reports promptly about incidents and accidents.
• Is approachable, friendly, enthusiastic, hardworking, a good communicator with a good sense of humour and a fast learner.

• Expertly handled complaints and recorded customer feedback to enhance guest experience.
• Reduced waiting times through effective time and resource management.
• Delivered front of house duties with warm and professional manner.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Actioned emails daily and handled incoming phone calls. Took messages and forwarded it to the appropriate person.
• Handling of paper work as well as cash.
• Dealing with customer complaints.
• Carried out various administrative duties including, making car bookings and contacting customers as and when required.
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• Understanding the EYFS
• Safeguarding
• Prevent & British values
• Health safety and risky play
• Learning in nature
• Sustainability
• Science, Technology, Engineering & Maths
• Child development and theories
• Paediatric first aid
• Behaviour management

Working in Healthcare clinical systems EMISWEB AND STSTMONE.

Organisational commerce

Book keeping