Maria Ethridge
Ipswich
Summary
Highly skilled professional with extensive expertise in customer service, stakeholder management, and client relationship building. Demonstrates exceptional organisational skills, attention to detail, and the ability to remain calm under pressure. Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint. Adept at task management, meeting deadlines, and adapting to changing environments. Strong communication skills and a flexible approach ensure effective collaboration with diverse teams.
Overview
36
36
years of professional experience
11
11
years of post-secondary education
Work History
Team Administrator (Temporary)
CJ Electrical
Ipswich, Suffolk
09.2024 - Current
- Effectively managing engineers’ diaries and scheduling engineer visits.
- Managing daily scheduling to optimise time management.
- Developing comprehensive administrative support for smoother operations.
- Providing customer service support; enhanced client satisfaction rates.
- Handling email correspondence promptly; improved response times.
- Ensure all engineers' training and development & associated documents are kept up to date
Executive Assistant (Temporary)
Bauder
Ipswich
01.2024 - 08.2024
- Coordinated all logistical aspects of corporate events leading to organised and successful functions.
- Managed complex travel arrangements to ensure seamless business trips and events.
- Liaised with other departments to maintain smooth flow of information across the organisation.
- Took minutes during meetings accurately preserving crucial details for future reference.
- Scheduled meetings, conferences and appointments.
- Booked flights and hotels for domestic and international meetings.
- Coordinated events by managing budget, logistics and event support.
Project Coordinator
Medivoice Recruit
Ipswich/Cambridge
07.2020 - 10.2023
- Provide project coordination and administration support to medical market research recruitment projects from proposal through to completion.
- Coordinated the recruitment participants for face to face and online sessions. Including set up logistics and communicate with all stakeholders, provide regular updates to clients, be a point of contact for stakeholders during the project, payment of incentives to participants and provide invoice details to finance at the close of project.
- Effectively identified opportunities to develop the database of participants and share positive outcomes of projects on social media.
Mortgage Administrator
Evolve Financial Solutions
Ipswich
03.2020 - 07.2020
- Assist in the assessment of mortgage applications to ensure all documentation is compliant with business requirements and external regulations.
- Handled incoming calls, delivering excellent customer service at every point of contact.
- Prepare and produce mortgage offers, point of contact for brokers, solicitors and customers from offer to completion, complete checks including ID, credit reference and fraud prevention.
- Decreased errors for smoother mortgage approval process by verifying applicant information thoroughly.
- Made sure of client satisfaction through prompt resolution of queries regarding mortgages.
One year sabbatical backpacking Africa & South America
NA
05.2019 - 03.2020
- Backpacked independently through 8 countries including South Africa, Brazil, Costa Rica and Mexico.
- During my time away I volunteered for an elephant and rhino conservation project in Zimbabwe helping to collect data for research, build enclosures and support local schools with reading and sports activities.
- I also taught English to community groups, developed marketing content for a yoga retreat and had concierge/guest relations jobs at hostels where I offered friendly, efficient customer service.
Project Leader
AXA Insurance
Ipswich
01.2010 - 01.2019
- Responsible for planning and delivering business improvement and strategic projects to the operational business and work closely with cross functional teams to ensure smooth delivery of changes.
- Developed project plans, ensured alignment with business goals.
- Established strong relationships with stakeholders for smooth collaboration and consensus building during decision-making processes.
- Managed project timelines to ensure timely completion.
- Achieved project objectives by defining scope and assigning responsibilities.
Facilities Manager
AXA Insurance
Ipswich/London
01.2009 - 01.2010
- Managed the security, maintenance and services of work facilities to ensure they met the needs of the organisation and provided a welcoming space for employees and visitors.
- Managed the facilities and related services to support day-to-day operational needs of the offices as well as creating a great work space.
Employee Engagement Leader
AXA Insurance
Ipswich
01.2006 - 01.2009
- Managed the employee engagement and welfare programme, to improve employee motivation and productivity, increase employee retention and help develop AXAs engagement with local community groups.
- This role developed my skills in verbal and written communication (employee forums, working groups, newsletters, employee intranet, social media and press releases), event management, relationship building, organisation and creativity.
Communications Officer
St Edmundsbury Borough Council
Bury St Edmunds
01.2003 - 01.2006
- Communicated with media outlets, strengthening the company's public image.
- Created clear, engaging content for company website resulting in higher traffic.
- Produced high-quality press releases, gaining significant positive media coverage.
- Managed social media platforms, enhancing online visibility and reputation.
- Wrote and edited articles for internal newsletter contributing towards a well-informed workforce.
Communications and HR Administrator
TXU Energy
Ipswich
01.1999 - 01.2003
- Supporting the internal communications and HR teams; writing content for internal publication including newsletters, intranet, employee briefings and forums.
- Reviewing and short-listing candidates, day to day maintenance of the HR system, assist with contracts and HR inductions.
Various roles in customer services
01.1989 - 01.1999
Education
Level 5 Certificate - Teaching English as a Foreign Language
TEFL Academy
04.2019 - 01.2020
BA (Hons) - Business Studies
University of the West of England
09.1995 - 06.1999
A Level - English and Sociology
Westbourne 6th Form
09.1989 - 06.1991
GCSE - English, Maths, Sociology, Social Science, Art and Home Economics
Coplestone High School
09.1984 - 06.1989
Skills
- Customer service skills
- Stakeholder management
- Client relationship skills
- Organisational skills
- Attention to detail
- Communication skills
- Ability to remain calm under pressure
- Task management
- Meeting deadlines
- Flexibility
- Adaptability
- Proficiency in Microsoft Office
- Excel
- Word
- PowerPoint
Personal Information
Hobbies: I volunteer with an initiative called SPEAK which helps refugees, migrants and people who have recently moved to Ipswich to improve their english and feel at home in their new town. I really enjoy being part of this group, we chat about different subjects, meet up at local cultural events and learn about each other. I also really enjoy exploring new countries and have been fortunate enough to have visited many places and had some wonderful experiences.
Custom
References available upon request.
Timeline
Team Administrator (Temporary)
CJ Electrical
09.2024 - Current
Executive Assistant (Temporary)
Bauder
01.2024 - 08.2024
Project Coordinator
Medivoice Recruit
07.2020 - 10.2023
Mortgage Administrator
Evolve Financial Solutions
03.2020 - 07.2020
One year sabbatical backpacking Africa & South America
NA
05.2019 - 03.2020
Level 5 Certificate - Teaching English as a Foreign Language
TEFL Academy
04.2019 - 01.2020
Project Leader
AXA Insurance
01.2010 - 01.2019
Facilities Manager
AXA Insurance
01.2009 - 01.2010
Employee Engagement Leader
AXA Insurance
01.2006 - 01.2009
Communications Officer
St Edmundsbury Borough Council
01.2003 - 01.2006
Communications and HR Administrator
TXU Energy
01.1999 - 01.2003
BA (Hons) - Business Studies
University of the West of England
09.1995 - 06.1999
A Level - English and Sociology
Westbourne 6th Form
09.1989 - 06.1991
Various roles in customer services
01.1989 - 01.1999
GCSE - English, Maths, Sociology, Social Science, Art and Home Economics
Coplestone High School
09.1984 - 06.1989
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