Maria Doru

• Delivered outstanding customer service to an average of 200+ customers per shift, ensuring a welcoming and efficient in-store experience.

• Prepared and served 300+ high-quality beverages daily, maintaining consistency and adherence to Pret standards.

• Increased daily sales by 10% through effective upselling of meal deals, new products, and seasonal items.

• Ensured compliance with health, safety, and hygiene regulations, contributing to a 100% pass rate during internal and external audits.

• Reduced customer wait times during peak hours by 20%, streamlining workflow and improving operational efficiency.

• Trained 3+ new team members, helping them quickly adapt to Pret's standards and deliver excellent service.

• Contributed to a team performance score of 95%, based on internal quality checks and customer feedback surveys.

• Supported front-of-house operations, including stock replenishment, maintaining cleanliness, and resolving customer inquiries efficiently.

• Supervised and mentored a team of 8+ baristas, fostering a collaborative environment that increased team efficiency by 15%.

• Managed daily operations, including inventory checks, ordering supplies, and ensuring the availability of high-demand products, reducing stock shortages by 20%.

• Enhanced training programs, onboarding 5 new team members and improving their performance to meet Pret standards within their first month.

• Consistently exceeded daily sales targets by 12%, implementing upselling techniques and promoting seasonal menu items.

• Monitored and maintained equipment to minimize downtime, reducing maintenance costs by 15%.

• Spearheaded quality control efforts, ensuring a 98% compliance rate in product quality checks and health inspections.

• Developed team schedules and managed shifts to ensure optimal staffing during peak hours, increasing customer satisfaction by 10%.

• Led and motivated a team of 6+ front-of-house staff, ensuring smooth daily operations and exceptional customer service during busy periods serving 200+ customers daily.

• Implemented training programs for new team members, reducing onboarding time by 30% and maintaining a 95% customer satisfaction rate.

• Monitored and maintained product displays and cleanliness standards, contributing to a welcoming atmosphere that increased repeat customer visits by 15%.

• Boosted sales by 12% through upselling techniques and promoting seasonal bakery items and beverages.

• Resolved customer concerns effectively, maintaining a professional and friendly environment and ensuring 100% compliance with company policies.

• Supervised and motivated a team of 15+ staff, including bartenders, servers, and security, ensuring seamless operations for events hosting 300+ guests.

• Increased revenue by 15% through targeted marketing campaigns, social media promotions, and upselling strategies during peak hours and events.

• Coordinated entertainment schedules with DJs, live performers, and event promoters, ensuring high-quality experiences that boosted event attendance by 25% over six months.

• Assisted in planning and executing successful theme nights, private parties, and VIP events, driving a 20% increase in repeat bookings.

• Created engaging social media content and campaigns, growing the club's online following by 30% within a year and increasing foot traffic.

• Managed daily financial operations, including cash flow, POS system reports, and end-of-day reconciliation, ensuring 100% accuracy in financial records.

• Optimized staff scheduling and shift planning, reducing labor costs by 10% while maintaining top-tier customer service.

• Conducted regular staff training on customer service excellence, safety protocols, and conflict resolution, leading to a 30% drop in guest complaints.

• Monitored inventory and supplier relationships, reducing waste and achieving a 15% cost savings on supplies.

• Welcomed and checked in an average of 50+ guests daily, ensuring a smooth and efficient registration process with a 98% customer satisfaction score.

• Managed reservations and room assignments using hotel management systems, maintaining an error-free booking record and achieving a 15% increase in occupancy rates.

• Handled guest inquiries and complaints with professionalism, resolving issues promptly and enhancing guest experiences.

• Coordinated with housekeeping and maintenance teams to ensure rooms were prepared to the highest standards, reducing turnover time by 20%.

• Processed payments and invoices accurately, maintaining a 100% compliance rate with financial policies.

• Assisted in promoting hotel services and packages, contributing to a 10% boost in sales of amenities and upgrades.

• Maintained a professional and welcoming lobby atmosphere, ensuring all guests felt valued and cared for.

• Trained 2+ new receptionists, sharing best practices and maintaining consistency in service delivery.