Maria Cruz
LONDON
Summary
Skilled and versatile professional with a dynamic background in marketing, customer service, immersive experiences, and hospitality. Skilled in digital marketing strategies, front-of-house operations, and creating meaningful guest interactions in fast-paced environments. Experienced in live event support, scripting, and presenting, with a confident approach to using digital tools such as Microsoft Office,canva and library systems to stay organized and work efficiently. Passionate about delivering memorable customer experiences and contributing to creative, collaborative environments.
Overview
6
6
years of professional experience
Work history
Freelance Event marketing assistant
Shoutoutcreator
London
2023.06 - Current
- Coordinated with production team to create smooth filming process.
- Managed lighting setups for improved video quality.
- Captured high-quality footage for various corporate events.
- Produced promotional videos showcasing products and services, boosting sales potential.
Library and Information Assistant
UNIVERSITY OF WEST LONDON
LONDON, London
2022.04 - Current
- Handled check-in and check-out process of library books and materials at the circulation desk.
- Sorted and arranged books by category on shelves.
- Provided information to students and staff regarding library services and schedules.
- Conducted user surveys for improved service delivery.
- Maintained and updated customer databases and ensured accurate inventory tracking.
- Assisted in organizing events and promoted library resources.
FOH team member
The Gunpowder plot Immersive experience
London
2023.06 - 2025.02
- Guided guests through live immersive performances ensuring safety, engagement, and smooth transitions.
- Delivered exceptional guest service, responding to queries and resolving concerns professionally.
- Assisted in preparation of food and drinks.
- Supported health & safety, cleanliness, and organizational standards.
- Collaborated with management and creative staff to enhance guest journey.
Pet sitter
Rover
LONDON
2022.05 - 2024.12
- Walked and exercised dogs outdoors in all weather conditions, handling up to 4 dogs at a time.
- Prepared and portioned food in line with feeding schedules.
- Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
- Stimulated animals with engaging activities and play.
Freelance Events Assistant
HAP SOLUTIONS GROUP
London
2022.06 - 2024.06
- Ensured timely delivery of materials and assets on event days.
- Delivered high-quality customer service during live events and activations.
- Facilitated smooth registration process by managing guest lists.
- Set up event spaces according to specifications.
- Managed support teams and coordinated logistics to ensure event success.
Front of House Waitress
ELIOR UK - UNIVERSITY OF WEST LONDON
LONDON , EALING
2021.09 - 2022.02
- Provided friendly and courteous service to all guests.
- Served meals and drinks to customers with professionalism ensuring orders were received correctly and complaints handled promptly.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Followed checklists to keep kitchen areas clean, stocked, and sanitized.
Digital Marketing Assistant
beauty Salon & Spa
Santa Cruz , Bolivia
2019.11 - 2021.05
- Grew online social media presence by contacting influencers to increase brand awareness
- Increased web traffic by 62% in 2 months by enhancing digital marketing strategy using Instagram & Facebook ads.
- Created lists of potential customers based on regional markets and assigned sales tasks.
- Established, initiated and optimized marketing strategies based on company targets, product specifications, market data and budget factors.
Education
Bachelor of Arts - Acting
University of West London
LONDON2025
Certificate of Higher Education - Business & management
Bolivian Catholic University
Santa Cruz 12.2020
A-Levels -
San Lorenzo High School
Santa Cruz 12.2019
Skills
- Customer Service & Guest Engagement
- Digital Marketing & Social Media Strategy
- Immersive Theatre & Live Event Support
- Special events planning
- Excellent written and oral communication
- FOH procedures & Hospitality
- Library Information Systems & Inventory Management
- Written & Oral Communication
- Microsoft Office Suite (Outlook, Word, Excel)
- Bilingual: English (Native), Spanish (Native)
Languages
Spanish
Native language
English
Master or proficient
C2
Spanish
Native
Timeline
Freelance Event marketing assistant
Shoutoutcreator
2023.06 - Current
FOH team member
The Gunpowder plot Immersive experience
2023.06 - 2025.02
Freelance Events Assistant
HAP SOLUTIONS GROUP
2022.06 - 2024.06
Pet sitter
Rover
2022.05 - 2024.12
Library and Information Assistant
UNIVERSITY OF WEST LONDON
2022.04 - Current
Front of House Waitress
ELIOR UK - UNIVERSITY OF WEST LONDON
2021.09 - 2022.02
Digital Marketing Assistant
beauty Salon & Spa
2019.11 - 2021.05
Bachelor of Arts - Acting
University of West London
Certificate of Higher Education - Business & management
Bolivian Catholic University
A-Levels -
San Lorenzo High School