Maria Coman
Towcester,Northamptonshire
Summary
Offering strong leadership, customer service, and communication skills, with knack for team collaboration and problem-solving. Knowledgeable about inventory management and sales strategies. Ready to use and develop organisational, multitasking, and customer engagement skills in [Desired Position] role.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Retail manager
IN-Q Enterprises (WLL) by Qatar Museums
Doha, Qatar
11.2018 - 09.2023
- Ensured smooth running of daily operations with efficient resource allocation for 5 physical gift shop locations, plus temporary gift shops.
- Reorganizing and
- Implemented innovative visual merchandising techniques which led to increased shopper interest.
- Opening process for one of the biggest gift shops, closing and reopening another shop after refurbishment, mannaging and organizing multiple temporary pop-up shops during the World Cup in 2022.
- Achieved increased customer satisfaction by implementing effective staff training programmes.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Managed inventory for smoother operations.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
- Ensured smooth running of daily operations with efficient resource allocation.
Brand manager
United International Trading Company W.L.L
Doha, Qatar
03.2017 - 07.2018
- Spearheaded brand strategy development, increasing market presence.
- Established and maintained consistent brand messaging across multiple platforms.
- Launched new product lines, boosting overall brand recognition.
- Developed creative marketing campaigns to enhance brand visibility.
- Coordinated with sales and marketing departments, ensuring consistency in brand representation.
- Oversaw budgeting process to maximise profitability.
Projects coordinator
IN-Q Enterprises (WLL) by Qatar Museums
Doha, Qatar
06.2015 - 03.2017
- Streamlined project workflow by improving communication channels.
- Coordinated multi-departmental tasks for efficient project execution.
- Achieved timely completion with meticulous scheduling and resource allocation.
- Organised team meetings to foster collaboration and productivity.
Operations assistant
MIA F&B, Qatar Museum
Doha, Qatar
11.2014 - 06.2015
- Improved operational efficiency by streamlining administrative processes.
- Maintained organised work environment for improved productivity.
- Managed schedules to ensure timely operations completion.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
Guest relations
IDAM Restaurant by Alain Ducasse
Doha, Qatar
11.2011 - 11.2014
- Managed guest relations team to verify compliance with standards and operating procedures.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Provided exceptional guest service experiences for clients throughout stay.
Front desk
S.C. Urban Hoteluri si Restaurante S.R.L.
Ploiesti, Romania
11.2009 - 10.2011
- Enhanced customer satisfaction by efficiently managing front desk operations.
- Streamlined communication for improved team coordination.
- Handled incoming calls, resulting in effective message delivery.
- Organised files to ensure easy document retrieval.
Front desk receptionist
S.C. Dotib Invest S.R.L
Brasov, Romania
06.2007 - 06.2009
- Enhanced customer satisfaction by efficiently managing front desk operations.
- Streamlined communication for improved team coordination.
- Handled incoming calls, resulting in effective message delivery.
- Organised files to ensure easy document retrieval.
Front desk receptionist
S.C. Activa Constructii S.A.
Brasov, Romania
02.2005 - 06.2007
- Improved office efficiency by managing incoming calls and direct them to appropriate departments.
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Ensured timely scheduling of appointments with detailed coordination.
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
Education
Master degree - Business Administration
Artifex University
Bucharest, Romania 10.2018 - 07.2021
Bachelor of Economics - Economics
George Bartiu, University
Brasov, Romania 10.2004 - 07.2008
Skills
- Customer focus
- E-Commerce platform mastery
- Store operations management
- Visual merchandising acumen
- Team Leadership
- Visual merchandising
- Staff training
- Visual display creation
- Sales Leadership
- Relationship Management
- Good communicator
- Wholesale marketing
- Sales KPI management
- Team building skills
Languages
Romanian
Native
English
Fluent
French
Beginner
References
References available upon request.
Timeline
Retail manager
IN-Q Enterprises (WLL) by Qatar Museums
11.2018 - 09.2023
Master degree - Business Administration
Artifex University
10.2018 - 07.2021
Brand manager
United International Trading Company W.L.L
03.2017 - 07.2018
Projects coordinator
IN-Q Enterprises (WLL) by Qatar Museums
06.2015 - 03.2017
Operations assistant
MIA F&B, Qatar Museum
11.2014 - 06.2015
Guest relations
IDAM Restaurant by Alain Ducasse
11.2011 - 11.2014
Front desk
S.C. Urban Hoteluri si Restaurante S.R.L.
11.2009 - 10.2011
Front desk receptionist
S.C. Dotib Invest S.R.L
06.2007 - 06.2009
Front desk receptionist
S.C. Activa Constructii S.A.
02.2005 - 06.2007
Bachelor of Economics - Economics
George Bartiu, University
10.2004 - 07.2008
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