Maria Clare Gallen
Radcliffe,Manchester
Summary
With over 25 years’ experience across both retail and finance sectors, I consider myself to be an enthusiastic, self-motivated person with a range of skills including excellent managerial, people and customer service skills, strong organisational skills, sales and marketing, motivational and training, merchandising, as well as extensive experience of cash handling, banking procedures, record keeping and compliance with company and statutory regulations. I am target driven and motivated to achieve the highest standards. I also feel I have sound consulting and decision-making skills. Enthusiastic Store Manager with expertise in driving year-on-year growth and achieving KPIs. Delivers exceptional customer service by leading teams to enhance the customer experience. Manages operational budgets and compliance, while training and developing future leaders.
Overview
17
17
years of professional experience
Work History
Store Manager
British Heart Foundation
10.2016 - Current
- Achieving year on year growth, along with achieving all KPI’S. Top 10 in contribution (ahead of budget) for the region, 4 years consecutively and top 10 on online sales.
- Overseeing all aspects of running the store and overseeing the (self employed) van crews.
- Training store manager, trained 3 store managers and one area manager.
- Manage 6 paid staff along with (up to) 38 volunteers.
- Volunteer recruitment & retention.
- Stock generation.
- Full running of store costs and spends including P & L reports.
- Developing and implementing plans to maximise sales and meet/exceed goals and objectives.
- Enhance the customer experience by leading my team to provide strong customer service.
- Ensuring all administrative tasks are achieved within set time frames.
- Utilising merchandising skills to drive sales.
- Dealing with customer complaints and correspondence.
- Planning rotas, monthly appraisals, and disciplinary matters.
- Compliance with company and statutory regulations including Health & Safety.
- Safeguarding vulnerable adults.
Store Manager
Loans 2 Go
Bolton
01.2014 - 10.2016
- Reporting to the area manager, I was responsible for the day-to-day running of the Bolton branch, achieving both lending and collections targets of 50 loans and £34,000 collections target per month.
- Control of company monies and assets.
- Daily financial reporting.
- Assessing affordability, underwriting loans.
- Regularly exceeding branch targets.
Store Manager
Cash Generator
02.2011 - 01.2014
- Whilst working as store Manager for Cash Generator, I managed 3 different stores.
- At each store I successfully turned around a store that had previously been flailing, achieved and exceeded targets and created extremely strong teams.
- Overseeing every single aspect of running the store.
Assistant Manager
Millercare Limited
06.2009 - 02.2011
- The leading distributor of disability products in the North West. Specialising in assessments for the customers to ensure that the product suits the individual.
Education
A-Levels -
Holy Cross College
Manchester, MAN1994
Skills
- Customer service
- Team building
- Sales
- Visual merchandising
Additional information
I have held a full, clean driving license for 26 years and own my own vehicle.
Hobbies and interests
- Going to the gym doing both weights and cardio training
- Long walks in the countryside with my husband and our dog
- Quizzes, reading and socialising with friends
Timeline
Store Manager
British Heart Foundation
10.2016 - Current
Store Manager
Loans 2 Go
01.2014 - 10.2016
Store Manager
Cash Generator
02.2011 - 01.2014
Assistant Manager
Millercare Limited
06.2009 - 02.2011
A-Levels -
Holy Cross College