Overseeing wine operations across all three floors, the Michelin-starred chef’s counter downstairs, the pub, and the wine bar The Mulwray upstairs, ensuring consistency of service and quality standards.
Stock management, suppliers relations, wine buyer
Creating pairings in collaboration with Chef
Managing a curated low-intervention wine, small producers list with around 200 different labels and 35 wines by the glass
Trainee Manager
Majestic Wine
Wimbledon, City of London
2024.02 - 2024.10
Gained skills, knowledge and experience working across various departments including production, marketing and operations.
Assisted with day-to-day operations and completed assigned management tasks.
Boosted product sales by offering selection guidance to customers.
Head Sommelier
Gravetye Manor Hotel
EAST GRINSTEAD, Sussex
2020.03 - 2023.09
Developing wine lists continuously to exceeded customer expectations and new trends, over 580 different labels from all over the world. More than 40 wines by the glass.
Providing exceptional customer dining experience by pairing wine with their food selection.
Training waiting staff to increase their wine knowledge and deliver the highest level of customer service.
Ordering, controlling and rotating wine stock.
Working in very good relation with suppliers and producers, organizing meeting and tastings.
Head waiter
Gravetye Manor Hotel
East Grinstead, West Sussex
2018.07 - 2020.03
Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
Checked in with customers during meals to verify order accuracy.
Reduced guest risks by understanding and clearly communicating allergies and intolerances.
Trained and supervised wait staff to maintain first-class customer service standards.
Handled customer complaints and restored satisfaction through swift resolution.