Summary
Overview
Work history
Education
Skills
Languages
Timeline
Maria Cholakova

Maria Cholakova

London

Summary

Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.

Organised student seeking flexible administrative position. Applies education and personal talents to learn new tasks in detail and follow complex instructions accurately. Ready to take on new challenges and support team.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work history

Administrator

Georgi Cholakov
London
05.2022 - Current
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Tracked accounts payable and receivables records.
  • Produced and submitted expenses reports to management.
  • Negotiated with suppliers to develop fair and professional contracts.
  • Oversaw database to maintain updated records and accuracy.
  • Audited and processed travel expense claims for executives.

Delivery Driver

Hermes Parcelnet
London, Charlton
04.2021 - 05.2022
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
  • Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.

Education

Diploma of Higher Education - Industrial Management

Technical University, Sofia, Bulgaria
09.1994 - 06.1999
  • Completed professional development in Engineer`s and Economic disciplines as Mathematics, Materials science and materials technology, Technical database, Marketing and Management, Labor and Industrial Legislation, Human resources, Finance.

Diploma of Higher Education - Pedagogics

Technical University, Sofia, Bulgaria
09.1995 - 06.1997
  • Completed professional development in Pedagogy and Psychology of Teaching.

Diploma of Higher Education - Health and Social Care

London Metropolitan University, London
04.2022 -
  • Completed professional development in the fields of Health and Social Care

Skills

  • Reporting and documentation
  • Motivational leadership style
  • Ability to prioritize
  • Data management
  • Database administration
  • Report writing
  • Documentation control
  • Data entry

Languages

English
Advanced
Bulgarian
Native

Timeline

Administrator - Georgi Cholakov
05.2022 - Current
London Metropolitan University - Diploma of Higher Education, Health and Social Care
04.2022 -
Delivery Driver - Hermes Parcelnet
04.2021 - 05.2022
Technical University - Diploma of Higher Education, Pedagogics
09.1995 - 06.1997
Technical University - Diploma of Higher Education, Industrial Management
09.1994 - 06.1999

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Maria Cholakova