Maria Carvalhinho
Peterborough,uk
Summary
Customer sales assistant with expertise in providing personalized product recommendations and resolving customer issues. Enhances customer satisfaction through active listening and effective problem-solving techniques. Drives sales performance via strategic visual merchandising and efficient inventory management. Returns processor skilled in managing returns while ensuring compliance with company policies and maintaining high quality control standards.
Overview
6
6
years of professional experience
Work History
Returns Processor, picker , Packing
Yours Clothing
Peterborough, uk
03.2022 - 06.2024
- Facilitated efficient processing of customer returns while ensuring adherence to company policies and procedures.
- Evaluated returned merchandise for condition to ascertain eligibility for refund or exchange.
- Ensured compliance with standards through meticulous quality control checks on returned items.
Customer Sales Assistant
Hugo Boss
Lisbon, Portugal
01.2018 - 08.2019
- Facilitated product selection by delivering customised advice to meet specific customer needs.
- Resolved customer complaints with empathy and professionalism, ensuring effective solutions that elevated overall satisfaction.
- Optimised shelf layout through implementation of advanced visual merchandising techniques.
- Address customer enquiries regarding products and services to ensure clarity and thorough support.
- Engaged customers to identify needs and recommend suitable products, enhancing overall shopping experience.
- Monitored inventory levels to ensure optimal stock availability on shelves and in storerooms.
Skills
- Customer service
- Returns processing
- Team collaboration
- Problem solving
- Complaint resolution
- Positive attitude
- Customer service excellence
- Teamwork and collaboration
- Face-to-face selling
- Time-management
- Problem solving strength
- Active listening
- Team Leadership
- Time management efficiency
- Pressure handling
- Complaint handling
Languages
Portuguese
First Language
English
Intermediate
B1
Timeline
Returns Processor, picker , Packing
Yours Clothing
03.2022 - 06.2024
Customer Sales Assistant
Hugo Boss
01.2018 - 08.2019