Maria Carter
Callington,South East Cornwall
Summary
Visionary leader with strategic mindset and drive for excellence. Demonstrates exceptional skills in organisational management and financial planning, coupled with strong communication abilities. Poised to deliver transformative growth and sustainable success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
24
24
years of professional experience
Work history
Owner
Blossom Tree
01.2019 - 09.2025
- Created aboutique brand to service a gap in the market
- Formulated marketing strategy, including digital platforms
- Dynamic business planning to identify successful strategy
- Manage stock acquisition and supply to meet commercial needs
- Identified and collaborated with other businesses to coordinate relevant events to support sales
- Budget and accounting to support financial stability and sustainability.
- Provided exceptional customer service, resulting in repeat business.
- Fostered relationships with key stakeholders, leading to valuable partnerships.
- Boosted customer satisfaction with consistent quality control measures.
- Managed daily operations, ensuring smooth running of the business.
Managing Director
Carpenters Arms Public House
01.2022 - 06.2025
- Overall logistical management of premises and business
- Delivered vision to protect heritage and legacy of a 15th Century local pub, whilst offering something new aligned to the needs of community which it served
- Event coordination to safely deliver excellent customer experience and commercial return on investment
- Catering planning and delivery in line with all food hygiene standards.
- Enhanced staff morale with effective communication and engagement strategies.
- Built a harmonious work environment with strong leadership skills.
- Delivered high-quality services by maintaining customer focus at all times.
Sales Representative
REL Tactical Sales
01.2018 - 01.2020
- Working in a rapidly changing competitive retail market
- Responsible for focussed merchandising to maximise opportunity
- Integral part of the tactical team, supporting colleagues and leaders within the business and external partners.
- Maintained thorough records of all sales activities to ensure transparency.
- Fostered strong customer relationships through exceptional service.
- Helped resolve client problems quickly with superior customer service.
- Built rapport with new and existing customers to boost client retention.
Kitchen Manager
Pensilva Primary School
08.2009 - 07.2012
- Lead a team of catering staff
- Responsible for the timely and safe provision of catering services across the site
- Accountable for all food hygiene standards, health and safety, produce management and efficiency.
- Trained new hires on kitchen procedures, ensuring seamless integration into the team.
- Delegated tasks wisely amongst staff members; created balance and harmony in the workplace.
- Adhered to budget constraints when ordering supplies, effectively managing expenses.
- Coordinated with suppliers for timely ingredient deliveries, avoiding shortages or interruptions in service.
- Responded to dietary concerns and food allergies, creating dishes that met children's needs.
- Responded to dietary concerns and food allergies.
General Manager
Trehorner Farm Holiday Park
07.2001 - 02.2009
- Holiday park management, sales, bookings, customer service, maintenance, financial management, health and safety, people management, risk assessment, on-site retail management, payroll, marketing, events organisation and delivery.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Maintained compliance with industry regulations at all times.
- Established successful partnerships with other companies for mutual growth.
Skills
- Dynamic decision-making
- Leadership excellence
- Business development
- Internal communication
- Change implementation
- Supply chain management
- Staff performance evaluation
- Customer relationship management
- Initiative taking
- Decision-Making authority
- Time efficiency
- Customer Service
- Interpersonal communication
- Team Leadership
- Public speaking
- Team building and training
Timeline
Managing Director
Carpenters Arms Public House
01.2022 - 06.2025
Owner
Blossom Tree
01.2019 - 09.2025
Sales Representative
REL Tactical Sales
01.2018 - 01.2020
Kitchen Manager
Pensilva Primary School
08.2009 - 07.2012
General Manager
Trehorner Farm Holiday Park
07.2001 - 02.2009