Running
Maria Black
Specialist Admin Team Leader
Summary
A highly motivated and adaptable professional with a strong background in the banking industry. Known for excellent problem- solving skills, attention to detail and the ability to work both independently and collaboratively.
Passionate about delivering high quality results and continuously developing new skills to stay ahead in a fast- paced environment. With a proven track record in building and sustaining stakeholder & client relationships further strengthening Brand. Skilled in working within a pressurised environment I am eager to contribute my expertise to a dynamic team further driving success and growth.
Overview
15
15
years of professional experience
Work History
Specialist Admin Team Leader
Barclays Investment Bank
London
2023.01 - Current
- Optimised resource allocation for maximised operational efficiency.
- Facilitated productive team meetings, fostering a collaborative work environment.
- Streamlined operational procedures with innovative system improvements.
- Support technical issue resolution promptly, enhancing overall system performance.
- Collaborated effectively with cross-functional teams for successful project completion.
- Improved workflow efficiency with thorough process analysis.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Streamlined workflow for a more efficient process.
- Build, maintain and coordinate stakeholder relationships, ensuring timely delivery of project support.
- Championing simplicity and better ways of working through process reviews, bringing like together
Customer Care Leader
BARCLAYS
London
2013.09 - 2023.01
- Build knowledge - ability to build extensive understanding of customer propositions and customer need
- Customer obsessed - delivering an omni channel experience to allow customers to engage with Barclays at their convenience
- Resolved concerns with products or services to help with retention and drive business growth
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Coached employees personally to heighten their soft skills.
- Resolved escalated complaints with diplomacy and tact.
Assistant Branch Manager
BARCLAYS
London
2010.09 - 2012.07
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values
Education
Social Policy - Sociology
South Bank University
London, ENG 1996.01 - 1998.09
Social Policy -
The College of North West
London, ENG 1995.01 - 1996.01
BTEC 1st - Engineering
College of NWL
London, ENG 1994.09 - 1995.04
College of North West London
London, ENG 1991.09 - 1994.06
High School Diploma -
College of North West London
London, ENG 1990.01 - 1991.06
Skills
Problem- Solving
Leadership & team management
Adaptability & Flexibility
Excel
Word
PowerPoint
Accomplishments
- Assistant manager of the year on 4 occasions- with 2 years consecutive 2016-2017
- Attained highest colleague award- Platinum in 2016.
Interests
Reading
Listening & Singing to music
Timeline
Specialist Admin Team Leader
Barclays Investment Bank
2023.01 - Current
Customer Care Leader
BARCLAYS
2013.09 - 2023.01
Assistant Branch Manager
BARCLAYS
2010.09 - 2012.07
Social Policy -
The College of North West
1995.01 - 1996.01
BTEC 1st - Engineering
College of NWL
1994.09 - 1995.04
College of North West London
1991.09 - 1994.06
High School Diploma -
College of North West London
1990.01 - 1991.06
Social Policy - Sociology
South Bank University
1996.01 - 1998.09