Maria Beer
Milton Keynes
Summary
Detail-oriented professional with expertise in strategic planning and analytical precision. Proficient in Microsoft Office Suite, demonstrating critical thinking and accountability in delivering high-quality results. Strong time management and problem-solving skills leading to efficient outcomes. Takes on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. Driven to delivering high-quality service and consistent results.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work history
Senior Financial Advisor
Snap Finance
Milton Keynes
07.2024 - 11.2025
- Advised clients through multiple channels, receiving top performer award for handling 6,000 messages monthly.
- Managed daily inbound and outbound communications, addressing 200-300 customer and retailer enquiries.
- Streamlined internal processes, boosting operational efficiency with £1,500,000 monthly turnover.
- Developed strategies for sustained growth, reaching up to £60,000.000 annually.
- Made informed decisions for vulnerable customers, ensuring SLA compliance.
- Acquired and applied new skills swiftly, enhancing efficiency and productivity.
Deputy Manager of Operations, Audit and Finance
Slug and Lettuce
Milton Keynes
01.2023 - 07.2024
- Utilised digital and telephony training platforms to develop effective training materials.
- Delivered training sessions, identifying skill gaps and addressing training needs.
- Investigated issues affecting operations, prepared reports, and recommended corrective actions.
- Managed resources to fulfil administrative and operational requirements while adhering to budget guidelines.
- Drove business growth through proactive strategies and results-driven operational plans.
- Established accurate budgets based on historical data and forecasts to maintain financial stability.
Retail Sales Manager
Next
Milton Keynes
08.2021 - 01.2023
- Controlled store budget to minimise expenses while maximising turnover.
- Assessed training effectiveness and implemented improvements.
- Organised and executed training initiatives to enhance staff skills.
- Resolved complex customer complaints with effective solutions, maintaining high satisfaction levels.
- Generated sales and profit KPI reports, analysing data for senior management presentations.
- Motivated team of 85 to foster a positive and productive working environment.
Assistant Manager
Wagamama
Milton Keynes
06.2019 - 08.2021
- Trained less experienced staff to effectively manage workloads and assignments.
- Handled escalated store policy violations, implementing security measures to reduce shrinkage.
- Optimised employee schedules by aligning company priorities with staff leave and shift preferences.
- Drove weekly sales up to £80,000 while controlling costs to achieve profitability targets.
- Oversaw third-party contracts and service level agreements for maintenance and security services.
Education
Bachelors of Laws with Honours - Law
University of Bedfordshire
Luton 2020 - 01.2023
LLM Legal Practise Course with Masters in Law - Law
BPP University Law School
United Kingdom 2023 - 2025
Skills
- Microsoft Office Suite
- Active listening and adaptability
- Critical thinking, ownership and accountability in delivering results with focus, care and quality
- Time management and multitasking
- Problem-solving skills
- Continuous improvement
- Practical execution to achieve efficient and reliable outcomes
- Strategic planning and analytical precision
- Quality assurance
LANGUAGES
English
Fluent
Polish
Native
Timeline
Senior Financial Advisor
Snap Finance
07.2024 - 11.2025
Deputy Manager of Operations, Audit and Finance
Slug and Lettuce
01.2023 - 07.2024
Retail Sales Manager
Next
08.2021 - 01.2023
Assistant Manager
Wagamama
06.2019 - 08.2021
Bachelors of Laws with Honours - Law
University of Bedfordshire
2020 - 01.2023
LLM Legal Practise Course with Masters in Law - Law
BPP University Law School
2023 - 2025