Maria Beatriz Andrade Pestana
London,England
Summary
Organised and reliable administrative professional with experience supporting office operations, customer communications and finance administration. Proficient in Microsoft Excel, Outlook and CRM systems, with experience in payment tracking, refund processing and supporting students during examinations. Strong organisational skills with the ability to adapt quickly to new systems and fast-paced environments.
Overview
7
7
years of professional experience
Work history
Invigilator (Annual Role)
La Retraite Roman Catholic Girls’ School
London, England
2024.07 - 2026.06
- Invigilating GCSE and T Level examinations in accordance with JCQ regulations, ensuring secure and compliant examination environment.
- Providing further support to Exams Officer and Exams Officer Assistant to ensure exam papers were securely and correctly handled at the end of the day, whilst keeping discreet, trustworthy and able to handle confidential information sensitively.
- Provided assistance to teachers and students during practical assessments, such as filming and role playing for Childcare T Level scenarios.
- Prepare examination rooms before and after exams, ensuring seating layouts, materials and equipment meet JCQ required standards.
- Adhered strictly to invigilation guidelines as provided by examining bodies, promoting consistency and professionalism throughout.
- Monitored time strictly during examinations, ensuring fairness for each candidate and adherence to schedule.
Marketing & Enrolment Temp/ Customer Service Temp
Fashion Retail Academy (Hybrid - Office & Remote)
London, England
2025.08 - 2026.04
- Assisted students throughout the enrolment process with step by step guidance, by checking their applications to ensure it was completed accurately.
- Maintained detailed records of incoming calls and emails enquiries using Microsoft Excel, ensuring accurate record keeping and efficient follow up.
- Signposted students to appropriate departments, including Finance and Bursary teams, ensuring queries were passed to the correct team.
- Providing clear guidance on course information, and entry requirements and further support.
- Handling high volumes of calls and emails from diverse range of individuals including students and parents.
- Maintaining professionalism and composure in busy and noisy office environment.
- Managed sensitive, upsetting, or distressing situations with empathy and professionalism, providing reassurance and appropriate support.
Finance Assistant
Fashion Retail Academy
London, England
2025.09 - 2025.11
- Proficient in CRM systems and Microsoft software, including Microsoft Teams to Communicate efficiently with departments around the College and ensure timely collaboration.
- Communicated with students and parents via emailing and calling regarding outstanding payments, advised tuition fees and bursaries to refer students to appropriate services within the college and outside.
- Worked closely with the finance team on refund processing and payment administration, and accurately tracking financial records.
- Provided general administrative such as checking student’s progress on payments and status through CRM and Microsoft Excel.
- Resolving issues calmly and sensitively in challenging or distressing situations, whilst ensuring accurate information and excellent customer service.
Cloakroom Attendant & Hostess
Xenon Services Ltd - IET London: Savoy Place
London, England
2023.03 - 2025.04
- Provided additional support to the wider front-of-house team, including Hostess duties and customer assistance.
- Organised customer belongings through ticket systems to best maintain items condition and care whilst maintaining a clean, well-organised cloakroom environment for best item retrieval.
- Welcomed customers with a warm and friendly environment, whilst monitoring crowd to proactively identify problems and keep groups under control.
- Trained new front-of-house hires on cloakroom protocols and customer interaction standards, raising team confidence and service consistency.
- Enforced health and safety procedures for storage areas and guest queues, minimizing risk incidents and maintaining a safe venue environment.
Assistant to VP Finance and Strategy, Consumer Products Commercialisation Europe & Russia
The Walt Disney Company Limited
London, England
2019.07 - 2019.07
- Job shadowing within Contract Management Team, entering amendments onto systems and assisting with scanning and filing as well as general office experience.
- Gained valuable insight into company's operations and workplace tour.
Education
Bachelor of Arts with Honours - Acting & Performance
LMA, Liverpool Media Academy University
London, England 1 2020 - 1 2023
GCSE - English Language, English Literature, Mathematics, Art & Design (Photography)
The Norwood School
London, EnglandSkills
- Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint)
- Administrative Skills ( Data Entry, filing, scheduling)
- CRM systems
- Analysis Skills
- Attention to detail
- Creativity
- Customer service
- Educational Administrative
- Improvisation
- Computer literacy
- Communication skills
- Problem solving
- Adaptability
- Organisation
- Strong memorisation
- Time management
- Teamwork
- Working under pressure
- Independent learner
- Confidence
Languages
Portuguese - Native
Standard English - Highly proficient
Additional information
- Digital Art & Illustration
- Practiced 2D animation using Krita software through independent learning.
- Planned and managed independent creative projects.
- Practiced visual storytelling and character design.
- Self-directed animation projects demonstrating creativity and consistency.
- Applied time management to meet project deadlines.
Timeline
Finance Assistant
Fashion Retail Academy
2025.09 - 2025.11
Marketing & Enrolment Temp/ Customer Service Temp
Fashion Retail Academy (Hybrid - Office & Remote)
2025.08 - 2026.04
Invigilator (Annual Role)
La Retraite Roman Catholic Girls’ School
2024.07 - 2026.06
Cloakroom Attendant & Hostess
Xenon Services Ltd - IET London: Savoy Place
2023.03 - 2025.04
Assistant to VP Finance and Strategy, Consumer Products Commercialisation Europe & Russia
The Walt Disney Company Limited
2019.07 - 2019.07
Bachelor of Arts with Honours - Acting & Performance
LMA, Liverpool Media Academy University
1 2020 - 1 2023
GCSE - English Language, English Literature, Mathematics, Art & Design (Photography)
The Norwood School