Maria B Berlanga

Delivered high-level executive support through calendar management, meeting coordination, and travel arrangements.

• Managed internal and external communications, drafting correspondence and coordinating meetings and interviews.
• Collaborated with HR to onboard new employees and maintain staff records and absence logs.
• Prepared comprehensive agendas, documents, and itineraries for executive meetings and international trips.
• Oversaw office operations, managing security systems, maintenance schedules, and vendor relationships.
• Implemented new invoice tracking system to improve the efficiency of bookeeping and payment tracking

Ensured compliance with Health & Safety regulations and conducted inductions for new hires.

• Served as primary contact for facility-related issues, liaising with service providers and contractors.
• Coordinated invoicing and expense reconciliation with accounting, while managing credit card usage.

• Coordinated busy reception functions as part of reception and facilities team.
• Managed daily reception duties while supporting facilities operations.
• Handled accounting tasks, including purchase orders and budget management.
• Booked and coordinated 25 meeting rooms alongside six conference rooms.
• Conducted weekly Health & Safety training for new starters to ensure compliance.
• Coordinated complex travel arrangements for executives, facilitating smooth business operations.
• Managed visitor log book meticulously for record keeping and security purposes.
• Streamlined administrative processes by implementing innovative solutions.

• Demonstrated advanced understanding of various types of coffee and their preparation methods when providing guidance to junior staff members.
• Trained new recruits on coffee brewing techniques to maintain service quality standards.
• Maintained cleanliness, resulting in a hygienic and presentable workspace at all times.
• Improved customer satisfaction by efficiently managing queue times.

• Conducted social media and marketing assessments during internships.
• Utilised Google SEO strategies to increase online visibility.
• Monitored website performance through tracking software and Google Analytics.
• Demonstrated proficiency in office suite applications, including Word, Open Office, and Excel.
• Increased the web nd social media engagement by 20%

• Expedited document filing system with a new, organised method.
• Managed front desk duties to ensure smooth operation of reception area.
• Supported accurate record-keeping with proficient data entry skills.
• Ensured efficient travel arrangements for staff including booking flights and accommodations.
• Performed bookkeeping tasks, including invoicing and expense tracking.
• Streamlined administrative processes for increased efficiency in the workplace.
• Improved customer satisfaction through prompt response to email and phone queries.

• Maintained stock levels to avoid shortages in office supplies.
• Ensured efficient travel arrangements for staff including booking flights and accommodations.
• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Managed front desk duties to ensure smooth operation of reception area.

• Processed payments accurately, guaranteeing smooth transactions for guests.
• Reduced wait times with high-speed processing of reservations.
• Processed wake-up calls reliably to maintain schedule adherence for guests.
• Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
• Responded promptly to customer queries, ensuring Aenjoyable stay.
• Maintained security measures, protecting guest personal information and privacy.