Maria Bano

Provide data-driven administrative support to ensure project targets align with DfE funding requirements. Manage confidential learner records using ProSolution, overseeing data importing, tracking, and archiving in compliance with GDPR. Streamline operations by maintaining efficient filing systems, processing procurement transactions, and producing reports for project efficiency and compliance.

• Data Management & Tracking: Manage, maintain, and analyse learner, training provider, and course data, ensuring accuracy, timely delivery, and quality assurance.
• Compliance & Confidentiality: Ensure secure handling of sensitive personal data and adherence to statutory regulations.
• Financial & Procurement Oversight: Issue purchase orders, validate transactions, and maintain financial records using corporate systems.
• Communication & Coordination: Serve as a central contact point, handling all incoming and outgoing project communications efficiently.
• Meeting Support & Documentation: Prepare minutes, track action points, and coordinate team collaboration via Microsoft Teams.

Provided senior, comprehensive administrative support to the Business Support Team, ensuring efficient service delivery and data integrity. Acted as an EPR system super user, maintaining high data quality standards, supporting clinical practitioners, and ensuring accurate caseload maintenance and spine matching.

• Led and contributed to key projects, including the Flu Vaccination Campaign and Memory Services Accreditation Coordination, supporting strategic objectives.
• Identified and resolved data quality issues across manual and electronic records, collaborating with Admin Leads and the Leadership team.
• Established and managed registers, data systems, and reporting structures, ensuring timely and robust reporting for the Department of Health and NHS Clinical Commissioning Group.
• Utilised Business Intelligence (BI) systems (ESR, e-roster, staff portal, reportal) to collect and analyse reports on staffing, statutory training, and building usage, transforming data into actionable insights for key decision-making meetings.

• Delivered comprehensive administrative support to Occupational Therapists and Physiotherapists, prioritising timely patient care.
• Scheduled patient visits, optimising availability across multidisciplinary teams.
• Liaised professionally with patients, clarifying therapy expectations and appointment details.
• Managed electronic patient records using SystemOne, ensuring accuracy in referral allocation.
• Collaborated with nursing staff and management to enhance service delivery efficiency.
• Demonstrated strong time management and adaptability in a fast-paced clinical setting.