MARIA AZAM
Customer Services Rep
Huddersfield
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated to maintain customer satisfaction and contribute to company success. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
FMG
Huddersfield
11.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Handled over 35 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Sought out extra training opportunities to enhance customer relationship management abilities over 8 months period.
- Investigated and resolved customer inquiries and complaints quickly.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Cross-trained and provided backup support for organizational leadership.
Teacher Intern(Secondary School)
Smart School
Islamabad
02.2021 - 08.2021
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Worked with classroom teacher to learn about current standards and best practices.
- Had one-on-one sessions with struggling students to increase classroom GPAs and individual student success.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Early Years Co-Ordinator and Teacher
Pakistan International Public School
Islamabad
11.2020 - 01.2021
- Planned and implemented integrated lessons to meet national standards.
- Incorporated multiple types of teaching strategies into classroom.
- Organized and facilitated monthly parent support group meetings.
- Established positive communication with parents in daily conversation and formal conferences.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Fostered team collaboration between students through group projects
Education
EMBA - Human Resources Management
National Institute of Management Sciences
Faisalabad, Pakistan 01.2011 - 01.2012
Bachelor of Commerce - Business Management
Khyber College Of Commerce And Management
Peshawar, Pakistan 09.2007 - 08.2009
HSSC - Mathematics And Computer Science
Peshawar Degree College
Peshawar, Pakistan 03.2005 - 08.2007
Skills
Training development aptitude
Complaint resolution
Administrative support
Creative problem solving
Microsoft Office Suite
Multitasking Abilities
Dependable and Responsible
Organization and Time Management
Interpersonal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All progress takes place outside the comfort zone.
Michael John Bobak
Timeline
Customer Service Representative
FMG
11.2021 - Current
Teacher Intern(Secondary School)
Smart School
02.2021 - 08.2021
Early Years Co-Ordinator and Teacher
Pakistan International Public School
11.2020 - 01.2021
EMBA - Human Resources Management
National Institute of Management Sciences
01.2011 - 01.2012
Bachelor of Commerce - Business Management
Khyber College Of Commerce And Management
09.2007 - 08.2009
HSSC - Mathematics And Computer Science
Peshawar Degree College
03.2005 - 08.2007