Maria Aurel
London
Summary
A passionate English literature student in university with an excitement for reading, equipped with a deep understanding of various literary genres and critical analysis skills, and excellent customer service from previous experience and passionate about learning and advancing skills through practical experiences.
Overview
3
3
years of professional experience
Work history
Crew Member
Snakes and Ladders
Brentford, Ealing
07.2022 - 05.2024
- Served up to 1200 guests a day in a fast-paced service environment with exceptional customer care.
- Operated cash register to take payments and process cash, cheque, card and mobile payments using POS systems.
- Received stock deliveries, accurately completed paperwork and updated system records.
- Established professional relationships with peers to enhance productivity and teamwork.
- Addressed questions, concerns and complaints of customers.
Retail volunteer
Oxfam
Richmond, Richmond upon Thames
04.2021 - 10.2021
- Prepared orders for customers with wrapped, bagged and boxed items.
- Boosted product sales by offering selection guidance to customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Established an attractive sales floor by shelving and organising books in available spaces.
- Helped customers obtain specialised help for refunds and exchanges.
Customer consultant
The Body Shop
Staines-upon-Thames, Surrey
08.2023 - 01.2024
- Built strong product knowledge and kept up to date with new releases and promotions, enabling confident and informative customer interactions.
- Delivered exceptional customer service by offering personalised product recommendations—skills transferable to helping customers find product based on needs and preference.
- Assisted with stock replenishment and inventory checks, ensuring shelves were always well-presented and up to date.
- Worked as part of a fast-paced retail team, ensuring smooth daily operations and excellent customer experiences—relevant to a busy bookshop environment.
Education
Bachelor Degree - English Literature
Universaty of Roehampton
09.2023 -
Level 3 Education (Btec) - Journalism and Creative Writing
Uxbridge College
Uxbridge, HILGCSEs -
Lampton Academy
Skills
- Collaboration
- Attention to Detail
- Genre expertise
- Organisation and efficiency
- Technical documentation management
- Expert communicator
Timeline
Bachelor Degree - English Literature
Universaty of Roehampton
09.2023 -
Customer consultant
The Body Shop
08.2023 - 01.2024
Crew Member
Snakes and Ladders
07.2022 - 05.2024
Retail volunteer
Oxfam
04.2021 - 10.2021
Level 3 Education (Btec) - Journalism and Creative Writing
Uxbridge College
GCSEs -
Lampton Academy
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